Forum for Tarew Marr

Hello ever-body,
I'm back!! Ok nobody knows me and nobody missed me but I missed everyone.
It's been a few years since I played. I had to stop when my computer wouldn't accept Velous. Then life kicked in.
Now a new computer and a new life. And my characters are still around. So I have to ask, what makes my old stomping ground a preferred serve? Not that I mind. I just want to know if there are any special rules I need to learn along with all the changes in the last half decade. (geez EQ has been busy adding stuff)
Thanks.

Wyndfist - Human monk
Twoflower - Ogre Warrior

Sorry for the lenghty post in advance, but sadly we just don't know what else to besides to try and make this public.

I am sure that many who are in Time enabled guilds are aware of the recent rash of bugs that have crept up since the GoD beta went live. Now, if there is a correlation or not, who knows, as the dev team at this point isn't giving any information besides that they are working it.

Over 3 weeks ago, our guild received a bugged Time instance, meaning that after clearing phase 1 and expecting every subsequent phase to be available, we were greeted with an empty zone and got ported out 5 minutes later.

We petitioned but received no help at all that night, and decided to petition the next day and let our Instance ID expire as has been suggested on numerous websites now. However, a guide told us on our following rotation day that PoTime was reset and that we should be good to go. This was 3 days after our initial problem.
However, the same problem occured after clearing phase 1, an completely empty PoTime.

We escalated this problem to an GM-admin and he tried to get some information from the devs, but came back with only that we should wait 5 days to let our instance ID expire.

Now, here is where it gets interesting. We have 3 guilds on our server on a rotation for PoTime, and as of now only our guild has been affected. We decided to wait a week before trying again. The night before the 7th day, the first guild that made it into PoTime on the server was struck by the same problem. Now, it seems that some of their members know some Devs and were told a patch was coming down that night and they should be able to raid the following day.. the day our ID should have been gone and our planned day. Now, due to an agreement with the other guilds that I wont elaborate on, that Sunday was given to the other guild, their bug was gone, and they cleared the zone and went home happy. So we were left with going on our next rotation day the following wednesday. But guess what, even with every member being out of the zone for a minimum of 9 days now, we were still bugged. A dev checked some members and it showed them with Instance ID's of the other guilds even though they hadn't zoned in at all for over a week.

So, now we've been trying to get some information why a) the other guild got a fix that worked and we wont, b) why the devs aren't even letting us know what is going on or what to expect and c) wont even give us the common curtesy of getting back to us on this issue without us mass petitioning.

This is a log, edited to remove anything but the conversation between the gm and our GL.

Quote:
Keep in mind, this is after the escalation to the GM, which was a few hours of Guide talks, that i will post later/tomorrow:

[Fri Jan 23 22:59:52 2004] Vaylin tells you, 'Greetings, I am GM Vaylin. I understand you are having trouble with the plane of time and instance issues. Unfortunately we are aware of this issue as you are also not the only guild having this problem. We can not help you with this issue as there is no ability GMs have to fix this. I ask that all those effected leave the zone for 5 days and do not come back as doing so will further this problem for you. I also ask that you /bug this matter with full details.'

[Fri Jan 23 23:00:15 2004] Vaylin tells you, 'There is nothing we can do for you on this. I do apologize to you.'

[Fri Jan 23 23:00:48 2004] You told Vaylin, 'Thank you for responding, but can I ask how 'staying out of the zone for 5 days', when we have done that for 3 weeks going on 4 now, and in fact, stayed out for 9 days last week is going to be different this time ?'

[Fri Jan 23 23:01:43 2004] Vaylin tells you, 'It may not do anything however if it doesnt work then sadly nothings changed however if it does work then at least you can use the zone.'

[Fri Jan 23 23:01:49 2004] Greang tells you, 'You are the leader of the guild correct?'

[Fri Jan 23 23:01:50 2004] You told Vaylin, 'Can i also ask why the zone has been reset for other guilds on this and other servers who were not blocked from the zone for 22 days as we have been ?'

[Fri Jan 23 23:02:17 2004] Vaylin tells you, 'No ones reset that zone. I'm sorry who ever gave you that information is misinformed.'

[Fri Jan 23 23:03:00 2004] You told Vaylin, 'and because I dont want to push that issue.. its not about 'fairness'... its about not cancelling our accounts, can I ask that I have the email or name of someone who is your supervisor so I can explain the dire nature of the situation and possibly give you more power to correct it ?'

[Fri Jan 23 23:03:30 2004] Vaylin tells you, 'The only resets that have been done on that zone have been due to them taking it down to attempt to fix this issue. We do not offer any customer service except the basic assistance in plane of time as developement has has asked us not to.'

[Fri Jan 23 23:03:32 2004] You told Vaylin, 'please Vaylin... we have been locked out of Time for 22 days.. do you think we don't know when an instance is reset by this point on our server, or that we are unaware of Drinal server time reset last night ?'
[Fri Jan 23 23:03:55 2004] Vaylin tells you, 'I'm sorry but theres nothing we can do to help you with it'

[Fri Jan 23 23:04:47 2004] You told Vaylin, 'Ok, I can accept that answer.... I am sorry for implying anything shady.. but I would like to have a contact of your superior so that I can enforce how big an issue this is for our guild. We are on the virge of loising 80+ accounts and a guild i have been in since day 1 of EQ'

[Fri Jan 23 23:05:11 2004] Vaylin tells you, 'You can email eqcs@soe.sony.com however please be aware they will not reset the zone for you.'

[Fri Jan 23 23:05:37 2004] You told Vaylin, 'I dont even want a reset anymore, I want someone to know why a guild and 80+ accounts cancel their subscriptions'

[Fri Jan 23 23:06:22 2004] Vaylin tells you, 'Then contacting my supervisor or any GM supervisor is not the correct course of action. As this is a developement side bug you need to voice your concerns about this zone not working to development.'

[Fri Jan 23 23:06:23 2004] You told Vaylin, 'i want a guarantee that something is done on Sunday after 4 weeks of being told to 'wait 5 days'.. I dont think that is unreasonable, and I dont think it is impossible or unprecedented that the 'bug fixes' be attempted for the guild who has endured it the longest'

[Fri Jan 23 23:08:46 2004] You told Vaylin, 'I just don't know what to do anymore... I want answers more then anything, I dont want special treatment, I've never asked for it before. We've been so good with this.. we've stayed out of the zone.. we've allowed the server time rotation to continue even though we have been blocked. It is monumentally important and I guess we need more communication on the issue then 'go ahead and try in 5 days and be disappointed again'.'

[Fri Jan 23 23:09:39 2004] Vaylin tells you, 'I'm sorry you dont like the answer I've given however its the only answer we can give you. As I said you want the correct people to know how you feel about the problem in time let developement know. You can reach them by going to everquestlive.com and posting on the fourms there, doing /feedback in game, or emailing eqfeedback@soe.sony.com. All I can do is tell you I understand your situation your not the only one going through it. We sadly can not help you.'

[Fri Jan 23 23:10:42 2004] You told Vaylin, 'And, sadly, as much as I'd like to really be irate with you, I believe you... However, I am deeply saddened at what is about to happen with my guild, and I just can't express the anger of this guild disbanding and cancelling in words, really.'

[Fri Jan 23 23:11:22 2004] You told Vaylin, 'I fear what will happen, and I fear the crap you may have to put up with with 80+ people at their wit's end, because it is likely to come through the petition queue and be a pain that maybe you don't deserve.'

[Fri Jan 23 23:12:54 2004] Vaylin tells you, 'I totaly understand you and know how annoying this is. I've spoken to many people about this I do know their working on the matter and this week alone have attempted to fix the matter at least three different nights. Let developement know thats the best I can say.'

[Fri Jan 23 23:13:51 2004] You told Vaylin, 'I would love it if a simple status could be relayed to me or one of my officers, either via email or via game as they work.. it would help me to keep my people in order and to help me in keeping them from cancelling.. is that even a possibility ?'

[Fri Jan 23 23:14:33 2004] You told Vaylin, 'Something I could use to keep them from going crazy, official word, something.. if i say 'wait 5 days and we will retry' one more time, they are going to lynch me'

[Fri Jan 23 23:14:59 2004] Vaylin tells you, 'I'm sorry that wont be able to happen. I can tell you game masters are very busy as most of us are currently covering two to three servers.'

[Fri Jan 23 23:16:19 2004] You told Vaylin, 'You have to forgive me then if I say that is completely and totally unacceptable that noone can even communicate to a guild who has been bugged and blocked from enjoying a game they pay for for almost an entire billing cycle of 1 month.'

[Fri Jan 23 23:17:25 2004] You told Vaylin, 'I can understand if you tell me you can't reset the zone.. but I absolutely demand communication on what is being done... absolutely demand it.. and whether or not that matters to you, I absolutely know something as simple as a status report is not unreasonable and something that, frankly, I cannot accept.'

[Fri Jan 23 23:17:45 2004] Vaylin tells you, 'I understand your feeling here best I can say is check the offical website.'

[Fri Jan 23 23:18:06 2004] Vaylin tells you, 'there will also more than likely be a patch message as well when they fix the problem.'

[Fri Jan 23 23:20:33 2004] You told Vaylin, 'Nothing I say at this point really matters, but im deeply saddened that you would take the position that you won't communicate a status report to us and lose, conservatively, 30 accounts and possibly up to 80 and a PR storm as well... It seems ludicrous to me.'

[Fri Jan 23 23:24:06 2004] Vaylin tells you, 'I'm sorry that you feel that you are not happy with us contacting you personally on this matter. However we just do not have the man power to contact ever time enabled guild personaly about the status of this bug. As I personally have three servers that I do look over. The only thing we can do and that is up to developement again is post something on our web page and or patch message.'

[Fri Jan 23 23:25:29 2004] You told Vaylin, 'I think you do, at least, owe at least a status to the guild across all servers who has been bugged the longest.. .maybe working with people on Drinal is better for the dev team, and as a programmer, I wont say it isn't.. but you do owe the guild who has the longest time blocked from the zone at least something.. can let us handle the communication from there if ya like.'

[Fri Jan 23 23:28:10 2004] Vaylin tells you, 'Again I am sorry thta you are not happy with the whole situation. However as I said you'll need to contact the developement team on any dissatisfaction with how the fixing of this zone is going. As for communication the best we can do for you is to ask that you check the offical website and patch messages. I am again sorry and I do hope you have a better night.'

[Fri Jan 23 23:29:59 2004] Vaylin is not online at this time.
[Fri Jan 23 23:30:12 2004] Players in EverQuest:
[Fri Jan 23 23:30:12 2004] ---------------------------

[Fri Jan 23 23:30:12 2004] There are no players in EverQuest that match those who filters.


We are at our wits end. We can't raid in PoTime and are forced to compete in elemental planes for mobs that are trivial and uninteresting against several other guilds. Another guild on same server gets problem fixed over night, while we are now after 3 weeks still waiting for an answer, and the best we get is sorry, send a feedback.

I know to most of you this might be completely uninteresting, but it's the epitomy of how SoE handles serious issues that is seriously affecting gameplay. As an officer in this guild I am trying to talk people out of cancelling their accounts, but even some officers are thinking about just moving on. The treatment that we recieved so far has been abysmal at the best. I even had 1 guide suggest to me that our guild should go play alts.. all I could do is laugh.

Short of abusive bahviour we have no more recourse left. We've talked to the GM's, even had a dev talk to us and check some members instance ID's to verify the problem. But nothing else. We know they can remove instance ID's from characters to at least remedy the problem temporarily, and while some guilds get this treatment, we with probably the longest running bug don't even get a feedback on what is going on.

We've emailed dozens of times, we've had officers petition every day about these issues, and 3 weeks later we still get a "sorry, it's being looked at but can't give you any more information".

Sorry to make this abnormaly long post, but we thought it be nice to show how a serious problem affecting a good 70+ people is being handled by Sony. I hope that none of you will ever fall subject to such horrid and dissatisfying customer service while playing this game.

--------------------------------------------------


The most interesting part of the long sorry conversation was in my opinion the following:

Quote:
Fri Jan 23 23:03:30 2004] Vaylin tells you, 'The only resets that have been done on that zone have been due to them taking it down to attempt to fix this issue. We do not offer any customer service except the basic assistance in plane of time as developement has has asked us not to.'


If the statement is correct (and i am not implying that Derringer changed anything - but the GM might be dumb) this little snippet means:



that Sony know that there is a bug with Time
that Sony know the bug is a gamestopper for high end guilds
that Sony do not know how to fix it at this time
that Sony know there is a simple temporary fix to the problem
that Sony by using the fix would let us - the subscribers use the service we are paying for.
that Sony deliberately chooses not to to use the fix
and
that Sony consecuently deliberately denies us a service we are paying for.

Okay Hail all,
I am making an alt on this server to play with a friend. I have taken a look at Guildmagic.com and noticed that the majority of character's are either Warriors or Druids, so based on that what character class is needed (see in Fironia Vie I can never find Clerics). I just wanna be able to group with others when myself and friend can't get on at the same time.
Anybody with a comment?
I was thinking of a Vah Shir Beastlord because that class has the lowest numbers.

Main char
Gulian, 30 Human Ranger
Fironia Vie

Officer Champions of Surefall
Diety:Tunare

Edited, Wed Oct 9 23:47:01 2002

Hey guys i just wanna know what Verrant's problem is with people selling there characters on eBay. I got my account suspended for placing 2 adds on eBay and they cancelled the other 2 auctions I had going at the time... so i just made a new account... anyways, the characters are still available and i'm looking for anything higher then $100 for them. 47 enchanter, 32 druid, and 7 warrior on Tarrew Marr, send me an email at travischase@comcast.net if you want to buy them please. Look below for the ebay description.

chanter (gnome,
male, name - Ravo {no last name yet}) - Follower's sleeves, crystal chitin head, incandescent mask, netted
kelp gloves, sarnak somethin necklace (like 4int 8cha and some focus i cant
remember), 2 batskull earrings, kobold boots (for extended infliction mezz),
incandescent wand (for melee), opal stein, stein of moggok, some robe
similiar to crystal covered but with a better graphic, blue velium diamond
wrist, chipped bone bracelet, braided ivy chord, in bank the chanter has 2
bags full of half/full research pages, nightshade wreath, 60 or so silk
swatches (was gonna start on tailoring skill), another braided ivy chord,
sheer bone mask, CCS, crude stein, crinthia's ring, shimmering orb, bone
mask of jarsath, petrified erudite heart, about 200 plat in bank, and 10
tashania coins i never turned in because the zone was down at the time, on
warrior (kinda hard to remember havent played him in a while, lol) orc fang
earring, owlbear claw earring, spider fur collar, mammoth hide cloak,
turtleshell helm, buryani hide mask, bloodstain mantle, crafted armor (i
think), bracers of erroli, Centi short sword, black ice sleeves, some stuff
in the bank i bought by mistake (like another necklace and a couple other
things), kylong greeves, on druid i have forest loop, +3 wis earring, kunzar
cloak, slivery mask, warden symbol of tunare (clickable root), thats +5wis
mantle, foreman's tunic, centi warhammer, centi warspear, a bunch of fur's,
and a bunch of cooking materials in the bank (140+ baking), and that +20 svc
cloak you get where mammoths spawn, i dont think there is any money in bank
for either druid or warrior but if there is i guess thats a bonus.

Hi, I want to know where is a good place for a 51 ogre war to group at OTHER than Karnor. I've grown so sick of not being able to get any groups in there then once I do my group dies off shortly after I get there. And also at 51 half of the mobs that are OK for soloing in DL turn green so it makes soloing there out of the question.

Does anyone know of a good place to group at on Tarrew marr other than Karnor? Or at least a nice place to solo at?




Friends currently online:
-------------------------------
[51 Champion]Ulrech (Ogre) ZONE: karnor

Edited, Mon Jul 29 03:03:08 2002

SUP i am just thinking on how my guild in eq is doin i havent had a chance to play in a while the name is Heroes of the Lance please tell me if you know



THANKS !!!!!!!

One day a very nice paladin woman ran by me and dropped a bunch of this on me, as well as some malachite. She said it was for some kind of paladin armor or weapon, but I don't remember which. Is there anyone out there that could shed some light on this? I will be forever in your debt.

Happy Hunting

Hi guys, I'm a relative newbie to the fascinating world of Norrath, and I just wanted to talk about a few things, and ask a few questions, hope you don't mind

I have begun my EQ career with a troll warrior. He has worked his way up into lvl 12, working his way through Innothule Swamp, then to the Orcs in South Ro. But he has itchy feet and the travelling bug has overcome him.

He has some good equipment for his level, believe it or not being nice to people has it's rewards. He is carrying a Blade of Xorgos ( I think that's it), wearing a Brigandine Tunic, and has some decent armour (AC 146 AT THE MOMENT)

Where should I head now. I was thinking of going to Nektolas, so I am near Neriak, and then into Lavastorm Mountain, I think this would be a good place to hunt. Or maybe I will go for a run through Feerott, Rathe Mountains, Lake Rathetear, South Karana (where if I'm lucky someone may help me with some Crafted quests:),and so on until I get to Qeunos Hills as I am interested in hunting in Blackburrow aswell.

Anyway, was just after your views and advice. Lodge them here or e-mail me personally at rippah30@hotmail.com

Rippah
12th Level Warrior
Graxxis Brotherhood

Edited, Fri Mar 1 00:21:34 2002

where can a 40 druid solo, i have velios and kunark... just wonderin what the best place would be...

Ok ..I am looking for someone that is on terra marr sever that wants to come to the aeyonae Ro server. i have lots of items that i would like to get to terra marr where my characters are are.. so to do this there are 2 ways.. either you have the same item as i do ..and we can give each other the items to our new character that we make on the new server we will be swapping to, or if you have the plat to buy the item you gimme plat for item on the server your on and i give you the item for the server i am on that you want to come to. we can do it the same way for the items if you have what i have. PLZ serious inquiries only, email me, and il give you a list of all my items i have on aeyonae ro server.. and you tell me what you have on terra marr, or we can work out a price for all the items i have..my email is damongreenfield@wv.adelphia.net
If this does not make sense to you email me and i will explain it more in detail... but its self explanatory.. i wnt to goto terra mar server from the aeyonae ro server..selling my stuff to someone who wants to goto my server that is currently on terra marr and has enpough plat to buy all i got,(meaing you give plat to my new chr i make on terra marr, or we can do item for item the same way..PLZ pLZ plz seroius inquries only..

I apologize for not having made myself known earlier, but I've been busy. Officer of Mistwolf Awakening... just got into a hell level... thinking about marrying the Enchanter I've been grouped with for the last nine levels... Busy busy.

We're out there... we're just busy beating down the opposition.

I can't believe no body on Tarew Marr visits.