Did the quest An Epic Request and completed it on 8/22/23. Decided to grab her next quest which is An Epic Retelling and also completed it on 8/22/23 after turning in for the unkempt ornament i didn't receive it and in my quest journalshows i completed the quest An Epic request twice which shouldn't be possible because she only offers that quest once before turning into the quest An Epic Retelling. So long story short i believe that it's bugged and anyone that have done this quest understands how long this takes especially doing it twice in one day. Please look into this it's to time consuming to have it happen over and over. Thanks.
An Epic Request is repeatable as there are 3 reward options to get an ornament of each epic. Epic Retelling isn't another task, its an alternate thing you do during the third run of Epic Request.
You don't get the option to receive the special ornament reward until you've completed An Epic Request three times, and one of those times you did it the Retelling way.