Hotfix Notes for March 5, 2015Mar 5th, 2015 at 3:16 PM by Railus

This hotfix was pushed to live servers today:

*** Hotfix ***

- All Arx Mentis progression raids will now only pull people from the raid areas to their safe points rather than everyone in the zone.
- Praetor Captain Tita (Raid) - Fixed an error that was causing her to cast the wrong spells on the wrong targets and preventing the Slapstick achievement from being completed. She will now correctly use her ability Shield Sweep, which does damage in a forward arc and a little knockback.
- Principal Quastori Numicia (Raid) - Purple and Green golems will no longer regenerate while this event pauses. This should make the Balance of Power achievement a bit easier to complete.
- Principal Indagatrix Lucia (Raid) - Fixed the messaging from the Humas Proloxis and Ignas Proloxis so that all players should be able to see the warning messages from their AoE spells.
- Principal Indagatrix Lucia (Raid) - Principal Indagatrix Lucia will no longer jump to attack NPCs, including pets or Firiona. Also, when she warns about incoming parasites, she will shout so that all of her Magia can hear her.
- Calix Quirinus (Raid) - Fixed a bug that prevented players from completing the Evil Ended achievement in this event.

- The EverQuest Team

Tags: EverQuest, Updates

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CS
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# Mar 06 2015 at 6:58 AM Rating: Good
Lingum
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So is Daybreak going to abandon all customer service with EQ as they just did with EQ2?

Not that I've seen a GM in years in EQ, or ever in EQ2, for that matter,,,
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CS
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# Mar 06 2015 at 5:09 PM Rating: Decent
iyeni
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it is not totally abandoned, just reduced. they still help us in eq2. and they will in eq1. i have seen plenty of gms in both games. they actually come to me when i ask for help in certain cases. just yesterday one came to me in eq2. so no, they haven't abandoned customer service.
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Success comes when preparation meets opportunity -- and EQ is no exception.
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CS
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# Mar 06 2015 at 5:42 PM Rating: Decent
Adani
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269 posts
http://massivelyop.net/2015/03/05/daybreak-slashes-customer-service-offerings/

Quote:
The new policy severely limits what gamemasters can do to correct what Daybreak is calling “simple gameplay errors” in EverQuest II.

What constitutes a simple gameplay error? Gamemasters will no longer be on call to fix deleted items, accidentally sold items, accidentally bought items, misloots, or accidental modifications of items. “Deleted characters will not be restored,” Daybreak warns, so “feel free to re-roll a new character.”

Of note, the studio says it will not “administrate a guild or intervene in guild management affairs in any way,” meaning that if your guild leader disappears, you’re out of luck: “If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.” Guild and character renames, the studio recommends, are to be handled with name change potions available in the cash shop.

So what exactly do GMs do now? “Game Masters are available to assist with errors with the game and/or servers” like crashes and rollbacks, writes Daybreak.


They have since removed the snide comment with reference to "so feel free to re-roll a new character" from the Knowledge Base, but one could rightly infer they are telling people to no longer expect help from Customer Service as a general policy. Of course, one might eventually learn that should one be in need of Customer Service assistance it will be available...for a cost.
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