SOE Answers Common Questions About Attack

While we all wait for the Sony Online Entertainment services to come back online following an attack on the network, SOE posted a brief FAQ today to keep players updated on the situation. While they don't provide any new details, SOE has said it will continue to post updates to the site with new information as it becomes available. 

According to the FAQ, some games and services are expected to be up and running "soon." SOE emphasizes that the services will only be restored once the network is secure. SOE spokewoman Taina Rodriguez told The San Diego Union-Tribune that the network will be shut down until Friday and possibly longer, so it certainly looks like players should remain patient during this downtime.

You can read the current FAQ after the jump. As a reminder, SOE has confirmed that hackers may have obtained personal information from SOE systems, so be wary of any phishing scams that you may receive through e-mail. SOE will be granting customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down.

During the downtime you are welcome to join us in ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.


Recent Updates - May 4, 2011

When will SOE's services be back online?

We have been working around the clock to restore operations as quickly as possible, and we expect to have some of our games and services up and running soon. However, we want to be very clear that we will only restore operations when we believe that the network is secure.

How is the SOE intrusion related to the PSN/Qriocity intrusion? Was this a second attack on SOE?

While the two systems are distinct and operated separately, given that they are both under the Sony umbrella, there is some degree of overlap in design. The attacks were similar in nature. This is NOT a second attack; new information has been discovered as part of our ongoing investigation into the criminal attack in April.

How is SOE planning to notify customers whose data may have been stolen?

We are sending out customer service notification emails to the email addresses we have on file for the accounts that were affected. These emails will be sent by Innovyx, our third party email distributor, and contained either 'soe.innovyx.net' or 'soe.sony.com' in the sender field.

SOE initially thought no data was extracted, what changed?

Essentially the perpetrators used sophisticated means not only to access the data, but also to cover their tracks. We committed to continue the investigation and in doing so, uncovered further information that we did not have when we initially believed the data was not stolen.

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in case you didnt read the TOS
# May 11 2011 at 10:04 PM Rating: Decent
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117 posts
I took the advice of someone that said I should have read the TOS and was SHOCKED at what was in there. You basically agreed that they can change your vote in the presidential election. Thats how Obama got elected!! They really can do anything in that eula.
Questions, you ask?
# May 11 2011 at 9:40 AM Rating: Decent
4 posts
Ya, I have a question. Hey fools, when will your services come back on? Oh yeah, thats right, you told me, in the year 2072!
Ethically Correct
# May 10 2011 at 4:09 AM Rating: Default
7 posts
To the poster quoting the EULA agreement. It gives them the right to share the information with other legal entities. It does not give them a free walk for lsoing your personal information due to incompetence. Gurantee you'll be the first to sing the blues if all of a sudden you find out someone has created false accounts in your name and ruin your credit. Many companies can hide behind legal mumbo jumo but if they want to have contined business they will do what is ethically correct. In this guess it offering additional assistance to protect your identity. I could care less if they give me an extra free month or double xp, etc... but if they jeopardize my finacial well being that is a different story. SOE do the honorable thing and take care of your customers.
all the useless receipes
# May 09 2011 at 2:50 PM Rating: Default
20 posts
Maybe SOE is trying to revamp their worthless, boondoggle of "tradeskills": Such as; where an item necessary to make Aug 17 can be obtained by a purported "quest". When in reality it takes raid to maybe get the item to drop.
Info
# May 09 2011 at 1:16 PM Rating: Decent
9 posts
I don't mind the down time as much as the lack of updates. I think we deserve some kind of information as to how things are going.
Frre Credit Report
# May 08 2011 at 8:17 PM Rating: Decent
7 posts
My main complaint is that Sony (SOE) is not being accountable to their clients. I have had this happen before (stolen data) and the company always offer a free two year account with credit check from Experian for two years. SOE has basically said you're on your own. They want us to police all our accounts and that the onus is on us to protect our identities when they screwed up. SOE if you want us to respect you and come back you better show you really care about us and start with offering a free two year monthly credit report. Shoot Bank of America did it and they are an evil empire. To put an alert on my credit will jeopardize my plans to buy a house and should that happen I will defintely take legal action.
Frre Credit Report
# May 13 2011 at 12:28 AM Rating: Decent
2 posts
A corporation cannot contract themselves out of a legal obligation to protect the information and identity of customers. No matter what the Terms and Conditions state, Sony is obligated to protect information provided to them that they insist on and require from their paying customers.

Yes a contract is entered into but if Sony is shown to be negligent, and it certainly looks that way from the fact that their systems were hacked so efficiently and easily, then the question is whether there will be compensation for customers based on the cost of changing and protecting identities.

After all many of the customers of Sony are also involved in security and defense services, and highly sensitive corporate and ICT fields so this is a very serious matter.

No spin doctors or press releases will change the fact that Sony can't just wipe their hands clean of any responsibility.

A months grace and a day for each day off air, plus some trinkets, is insulting and paltry compared to the legal fall out from this incident.

Forget the view of "will players come back" Sony needs to consider if this is crippling and whether their continued lack of customer service, disdain for the impact on us as customers and the insult of a few trinkets is going to be weighed up against customers closing accounts, walking away from Sony, not buying consumer products, and also taking Sony to court in multiple countries (or a USA class action).

How does Sony wish to play this? Treat us with disrespect, or will we get genuine customer service for once and will the reassurance be more than farming off the issue to a third party and some double XP days or a pretty trinket.

Someones identity and their lively hood and finances are worth more than a shrug of the shoulders from Sony senior management and a few pieces of double speak.

Wake up Sony to just how serious this is and note that your customers are also aware of your poor customer response.

Frre Credit Report
# May 09 2011 at 9:52 AM Rating: Default
Did you bother to read the ToS statement on that screen that says I Agree, I Decline? Or if you didn't understand it, did you ask someone to explain it to you before you clicked "I Accept"? Obviously, from youre post, you did not. Sony is under NO OBLIGATION to compensate you in ANY WAY for this breach, or for not being able to play on the server. They state that on item 12 and 13 of the ToS.
Quote:
12. We cannot ensure that your private communications and other personally identifiable information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, we can (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate to investigate or resolve possible problems or inquiries. You agree that we may communicate with you via telephone, email and any similar technology for any purpose relating to the Game, the Software and any services or software which may in the future be provided by us or on our behalf. You expressly permit SOE to upload CPU, operating system, video card, sound card and memory information from your computer to analyze and optimize your Game experience, improve and maintain the Game and/or provide you with customer service. Furthermore, if you request any technical support, you consent to our remote accessing and review of the computer you load the Software onto for purposes of support and debugging. You may choose to visit www.everquestlive.com or www.station.sony.com, SOE's web sites ("The Station") if such web sites offer services such as an EverQuest game themed chat room or other services of interest to you. You are subject to the terms and conditions, privacy customs and policies of SOE while on such web sites and in connection with use of your Account and the Game, which terms and conditions, policies and customs are incorporated herein by this reference. Since we do not control other web sites and/or privacy policies of third parties, different rules may apply to their use or disclosure of the personal information you disclose to others. Solely for the purpose of patching and updating the Game, you hereby grant us permission to (i) upload Game file information from the Game directory and (ii) download Game files to you. You acknowledge and agree that we may transfer Game and your Account information (including your personally identifiable information and personal data) to the United States or other countries or may share such information with our licensees and agents in connection with the Game.



13. WE PROVIDE THE DISC, THE SOFTWARE, THE ACCOUNT, THE GAME AND ALL OTHER SERVICES "AS IS." WE AND OUR SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Without limiting the foregoing, we do not ensure continuous, error-free, secure or virus-free operation of the Disc, the Software, the Game, your Account or continued operation or availability of any given server. Some states do not allow limitations as to how long an implied warranty lasts and/or exclusions or limitations of consequential damages, so the above limitations and/or exclusions of liability may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.



We are not liable for any delay or failure to perform resulting from any causes beyond our reasonable control. Further, we cannot and do not promise or ensure that you will be able to access your Account whenever you want, and there may be extended periods of time when you cannot access your Account.

So you can state all you want that they are not providing good customer service, they ARE giving you 1 free month of subscription, 1 free day for every day the servers are down, and there IS a clause for ID Theft protection that they are paying for, which had you read all the details in their posts, you would have known about. So, in closing, they are giving you compensation. They were under no obligation to do ANY of these things.
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All that is lost, is not Forsaken
THE LATEST ON THE STAR WARS SOE ATTACK
# May 08 2011 at 10:29 AM Rating: Decent
10 posts
By IAN SHERR And NICK WINGFIELD

On a Tuesday afternoon last month, engineers working for Sony Corp. were baffled when several servers running the company's PlayStation Network suddenly turned themselves off and then back on.


Sony CEO Howard Stringer apologized to customers for a massive data breach of the company's online game networks, in the first public comments from Sony's top executive on the outage. Plus: is another hack attack imminent? We discuss with Dan Gallagher and Arik Hesseldahl
.Read More
Analysts See Billion-Dollar Repair Bill
Sony CEO Apologizes for Data Breach
Letter from Sony CEO on Data Breach
Sony: Hacker Left Taunting Message
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At the time, the unexpected rebooting seemed like an odd malfunction. The next day, however, the engineers found the first evidence that an intruder had penetrated Sony's systems, prompting the Japanese company to take what it calls "the almost unprecedented step" of shutting down the popular online gaming network.

Sony Chief Executive Howard Stringer issued a public apology this week for what the company later disclosed was a data breach that compromised more than 100 million user accounts on three public networks, and a delay in informing users of the theft. Sony says the loss included users' names, birthdates and passwords. It also hasn't ruled out the loss of credit card numbers associated with the Sony PlayStation network.

Some analysts believe the incident, which has drawn the attention of authorities around the world, will cost the company more than $1 billion for measures that include new security and a $1 million insurance policy for any victims of identity theft. The company hasn't provided its own estimate of the cost. It also hasn't resumed operating the network, but has said it is in final testing and is expected to do so within days.

"Taken as a whole, the number of customers affected, the PR impact and now the legislative inquiries," this ranks "at the top" of data breaches to date, said Cynthia Larose, an attorney specializing in privacy matters with Mintz Levin in Boston.

PlayStation Network, which is accessed by owners of Sony game consoles, uses 130 server systems, 50 software programs and has 77 million user accounts, according to a letter that Kazuo Hirai, president and group chief executive of Sony Computer Entertainment Inc., sent Wednesday to a U.S. congressional committee. That letter, and a similar account included in a letter Friday to Sen. Richard Blumenthal (D., Conn.) provide the most detailed accounts of the incident.

Sony's troubles began in January, after it sued a 21-year-old software wiz named George Hotz for posting software that let gamers reconfigure the company's popular PlayStation 3 console. The suit enraged a loose community of vigilante technologists that calls itself "Anonymous," which in early April made an oblique threat against the company. Sony's PlayStation Network began suffering intermittent outages, which the company later linked to a denial-of-service attack—a common maneuver that attempts to overwhelm a target's servers with a flood of data traffic. A week later, Sony said it settled with Mr. Hotz, but the denial-of-service attacks continued.

Sony said in the letters that its difficulties in discovering the intrusion that occurred later that month may have been exacerbated by its security teams working very hard to defend against the denial-of-service attacks. It acknowledged, however, that it may never know whether people who participated in the denial-of-service attack were conspirators in the data breach.

Though Anonymous has denied being involved in the data breach, senior Sony executives believe a person or people affiliated with the group are responsible for the data theft, according to someone familiar with their thinking.

On April 19, according to the letters, engineers noticed servers rebooting themselves when they weren't scheduled to do so. They began combing through logs generated by the machines to find the problem. The network team concluded that "unplanned and unusual activity was taking place on the network," and took four servers offline, working into the evening investigating the machines. The next day, the company mobilized a larger team to study the four machines, an effort that later led to evidence six more machines were possibly compromised, according to the letters. That afternoon, the network team discovered evidence of an intrusion and that data of some kind had been transferred off the PlayStation Network servers without authorization.

Unable to determine what type of data had been transferred, the team opted to shut the network down. Sony posted a three-sentence notice April 20 on its PlayStation website that said nothing about the data breach. That afternoon, the company retained a security consulting firm and began a two-day process of copying the contents of the servers so they could be analyzed. It later retained a second and ultimately a third outside firm, beefing up manpower as part of the painstaking analysis. The Federal Bureau of Investigation was notified of the intrusion on April 22, with a meeting set up to provide details five days later.

"We're aware certain functions of the PlayStation Network are down," wrote Patrick Seybold, a Sony spokesman. "We will report back here as soon as we can."

By the evening of April 23, according to the letters, the company and its consultants were able to confirm that intruders had used "very sophisticated and aggressive techniques" to obtain unauthorized access to its servers. The intruders hid their presence from system administrators, obtained privileges to access restricted parts of Sony's systems and deleted log files to hide their activity, Sony says. It took until April 25 to confirm the scope of the data believed to have been taken from its systems, Sony wrote in the letters. The next day, Sony told its customers their personal data had been stolen, urging users to change passwords and check their credit card accounts for fraudulent behavior. It later offered free time on the system and identity theft monitoring services as compensation in the U.S.

The company says it didn't learn until May 1 of another likely theft at Sony Online Entertainment—another network serving games for PC users—involving nearly 25 million user accounts. That second discovery was made only after the Sony unit rechecked its machines—which earlier showed no evidence of the theft—using information developed by security experts working for Sony, according to the letter sent to Mr. Blumenthal.

"I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process," Mr. Stringer said in his statement Thursday.

Sony has provided few specifics about the attackers' techniques, citing worries that the information could be used to penetrate other similar systems. During a press conference last weekend, however, Sony senior vice president Shinji Hasejima indicated that the intruders exploited a vulnerability in a program called an application server—a flaw not known to Sony—to breach the company's firewall defensive mechanisms.

The attack "came in as a normal transaction, which could not be detected by the firewall and went out as an ordinary transaction," Mr. Hasejima said. "It was a very skillful approach."

Though they deleted most traces of their activity, according to the Sony letter, the attackers did leave a file called Anonymous that included the digital posse's tagline, "We are Legion."

In a press release on May 4, Anonymous reiterated that it had not orchestrated the data theft. "Whoever broke into Sony's servers to steal the credit card info and left a document blaming Anonymous clearly wanted Anonymous to be blamed for the most significant digital theft in history," the group said. "No one who is actually associated with our movement would do something that would prompt a massive law enforcement response."

—Don Clark, Juro Osawa and Ethan Smith contributed to this article


Read more: http://online.wsj.com/article/SB10001424052748704810504576307322759299038.html#ixzz1LmHdNg3V[poll]
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Edited, May 8th 2011 9:30am by STARCOP
Blizzard taking advantage of downtime...
# May 06 2011 at 9:02 PM Rating: Decent
18 posts
Just got one of those "return to Azeroth for 7 days free" emails from Blizzard - I am sure the timing is a coincidence :-)
Blizzard taking advantage of downtime...
# May 06 2011 at 9:12 PM Rating: Decent
4 posts
Me too, how funny.
HEY...JUST STOP
# May 06 2011 at 7:51 PM Rating: Decent
24 posts
Everyone who is mad Sony that "is not telling you anything" needs to chill. You are only getting so upset because you really really really really want to play the game. They said they are doing the best they can, as fast as they can, but really they don't have any good idea of when things will be running again. Would you rather have them say: OK, servers are gonna be up on Saturday. Then Saturday comes around and they were not able to get it done. Now you are even angrier, you have scheduled time to play and canceled other plans (because you're crazy) and now you start to drink angrily and will possibly start to domestically abuse inanimate objects in your home. They are simply being smart about this, it is not new to Sony, or Corporations, or the business world, or government, or religion (when was Jesus coming back, again?), or anything else you could think of. They are not keeping you in the dark intentionally. Could they post everything that's happening? Sure, but why? Would you understand it? Would you read it? I'm sure they will let us know when the servers are going to be back up when they know.

The reason people are getting so mad is because they want to play this game more than they want to do anything else, and it has been taken away from them. They do not know when they are going to get it back, and no one will give them a straight answer. Obviously these people have never been in management and haven't had to edge your way around a subject that you really just cannot comment on at the moment, and I can't wait to see the comment on this post: I'm in charge of XX people at an important place and I always tell them everything that's happening blah blah blah. You're a liar, or you're a bad manager. That is what's happening. The servers will come back up at some point. Get a life in the mean time. My only hope is that people's anger that this has happened doesn't drive away the few people I have left to group with on EQ.
HEY...JUST STOP
# May 13 2011 at 8:06 AM Rating: Decent
15 posts
I get what you are saying. And you are correct. Even if they did say, we hope to have them up by such and such a time, but there is no guarantee, the ranters would be there ready to try to convince everyone to leave because SOE "lied" to them again. And they don't have to do anything other than refund money for services not rendered, if that were to be the case. But I do think it would be better for them to keep some kind of updates and to let people know, hey, we are going to be down for at least a month or three months or whatever the projected time frame. It would also be nice to know how much and what kind of progress is being made on a regular basis. No, they are not required to do that, but it would be nice. Of course even if they did that, the complainers would find something else to **** about because that's what they do, even the ones who claim they no longer play or are threatening to cancel cannot resist the urge. It's as if they cannot bring themselves to just go unless they can get someone else to go with them, sort of like young girls who cannot go to the bathroom by themselves.
HEY...JUST STOP
# May 06 2011 at 8:34 PM Rating: Decent
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82 posts
The only thing more annoying than the whiners are the meatheads looking for a HOOZAH by saying GET A LIFE and/or defending Sony.

Yes, dammit, I want a daily (perhaps even 3 times a day) update from SOE. I don't care if that update is "NOTHING NEW, GUYS... SORRY." SOE as "management" (as you say) are the asshats that were neglegent, and the root cause of this problem. If an employee leaves his retail store unlocked at night because locking it would be too much work, and the place gets robbed, it's STILL HIS (the employyee's) FAULT, regardless of the fact that the burglar jacked the place.

So, again, YES, I want the regular updates... they owe it to us. Hell... make us feel special. I know it's an strange customer service concept, but WTF, right? Give it a shot! Appease us lowly morons!

If you're a smoker and suddenly one day they completely stopped selling cigarettes, would you be upset? Most (and I mean a HUGE majority) of EQ players are addicted to the game, or at least have it as a big part of their lives! Heh, if not, we'd all be level 18 scrubs already itching to roll up a new toon because soloing is getting to be a PITA near 20.

I have a life.. a great one! I've played EverQuest since it's release in 1999 with my wife and two kids. We sit here in my home office and laugh our asses off almost daily, just as we have for over a decade. We also see movies and play board games and go to the park and blah blah blah... but that doesn't mean we don't want our EQ back >XO

Stop defending Sony... Stop telling people to "Get a life"... Stop trying to be the matchmaker. JUST BE **** OFF LIKE EVERYONE ELSE!!!

WTF IS MY EQ2 ALREADY??? >XO

HEY...JUST STOP
# May 07 2011 at 4:53 PM Rating: Decent
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103 posts
woot , a copy n paste meathead!!

Your comments show a distinct lack of business public relations understanding the first 3 or so times , they haven't improved yet.
Quote:

SOE as "management" (as you say) are the asshats that were neglegent, and the root cause of this problem. If an employee leaves his retail store unlocked at night because locking it would be too much work, and the place gets robbed, it's STILL HIS (the employyee's) FAULT, regardless of the fact that the burglar jacked the place.


Actually no. Since first off , noone left the door wide open , unlocked , or otherwise " invited" criminals to commit crimes. And second off , no victim ever asks to be victimized. Third , no report has as yet been issues about anything , let alone if Sony did or did not have adequate security for its business. And lastly , because you CAN do something , doesn't make it right or legal.

Under your line or reasoning , anyone who has ever been shot is at fault for not wearing kevlar 24/7. And those who still got wounded/killed while wearing kevlar , are at fault for not wearing better protection.

How about posting your home address. Under your theory , I can rob you blind , and it would be all your fault , no matter the level of security involved.
check out
# May 06 2011 at 7:09 PM Rating: Decent
17 posts
Dark Age Of Camelot if you bored im downling the 14 day free trail as we speak/i type hahah. only a 3.6 gig download took me 2 hours to get at 98% cant wait for some MMo action!
Billing Concerns
# May 06 2011 at 7:00 PM Rating: Decent
4 posts
I highly doubt Sony will be billing too many folks during this downtime due to fact most folks will be reporting the cards they use to pay for this service lost or stolen. I cancelled mine since I did not get a fuzzy feeling about the uncertainty expressed when asked about whether they got into the credit card database or not. I will be peeved if they consider reporting your card stolen as form of cancellation during this time.

Billing Concerns
# May 06 2011 at 7:03 PM Rating: Decent
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70 posts
They billed me on the 3rd just like always,, nothing at all wrong with their billing servers.
____________________________
Relican Windamere - Ranger, Hunter, Bastidge
LOTRO while waiting
# May 06 2011 at 6:43 PM Rating: Decent
17 posts
Decided to dust off my old copy of LOTRO. Download has been running all day. At this rate I will not get any time until after Mothers day.

Didn't think I would find another game that took longer to download then EQ2, boy was I wrong.

:)
LOTRO while waiting
# May 06 2011 at 11:56 PM Rating: Decent
11 posts
I think I've pretty much patched all my old games and oddly enough most of them are free to play now. The one that has really drawn me in is Ryzom. The crafting and harvesting are pretty complex so I'm really having fun with that. They do have player housing but I've not gotten to that yet. Instead of turning on my old account I just started a new one so I could learn the game again. So far every time I ask a question I get help and not anything rude, so it's been really fun.



LOTRO while waiting
# May 06 2011 at 6:52 PM Rating: Decent
Scholar
21 posts
Try downloading and patching Age of Conan. The initial game requires 32GB hard drive space.
End of May
# May 06 2011 at 6:42 PM Rating: Decent
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Per - http://www.infosecurity-us.com/view/17753/sony-hires-investigators-after-hack-of-customer-data/

The company's PlayStation Network and Online Entertainment service have been suspended until security around users' information is improved, which Sony hopes will be by the end of May.

____________________________
Relican Windamere - Ranger, Hunter, Bastidge
Come on Sony
# May 06 2011 at 6:31 PM Rating: Decent
Ok, I was cool with this in the beginning, thinking ok, no eq for awhile. I mean when someone says that "they are working around the clock" and that "the service should be back up soon" I expect to be playing soon. Now that it has been an entire buisness week without any sign of being back up i'm starting to get a little **** I mean... Come on... What's up?

Edited, May 6th 2011 8:32pm by JinosTheGenerous
Come on Sony
# May 06 2011 at 6:47 PM Rating: Decent
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60 posts
Well, you probably don't frequent the boards much, unless something unusual happens, so let me enlighten you about "soon".

Soon is a meaningless term when SOE uses it. SOE has been using "soon" since the beginning of time. There are things we have been told that would happen soon dating back to the original launch 12 years ago that still have not seen the light of day. By the same token, we have been told soon and what is being discussed has happened almost immediately.


As you can see, when SOE uses the word, "soon" can mean anything from it is happening now to expect it about the time that the sun will go nova.



Edited, May 6th 2011 8:49pm by Bariag
Come on Sony
# May 07 2011 at 4:57 PM Rating: Decent
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103 posts
and hopefully "soon" the people who feel this odd need to bash Sony for the sake of bashing Sony , will figure out that the worst thing they can do to Sony is to just leave... stop playing their games and handing them money...

Course I am sure they will do it .... soon.....

ZAM's Latest Poll
# May 06 2011 at 6:30 PM Rating: Decent
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60 posts
On the right of my screen is:

Latest Poll

On average, how many hours per week do you spend playing MMOs?

0-5 hours
5-10 hours
10-15 hours
15-20 hours
20+ hours



The only MMO I play is EQ. So...
/mutters under breath
carry the two...
divide by 7...
ln(x)...
ROR 2...

Ummm, None?


Edited, May 6th 2011 8:41pm by Bariag
Power
# May 06 2011 at 6:23 PM Rating: Decent
5 posts
Power corrupts and absolute power corrupts absolutely...I am beginning to believe that is applicable to corporations, governments and hackers
new from sony
# May 06 2011 at 5:54 PM Rating: Decent
6 posts
they posted a comment on facebook saying that it is still going to be down for the rest of day and blah blah blah just so you all know
SOE Answers Common Questions About Attack
# May 06 2011 at 5:23 PM Rating: Decent
3 posts
Wheres my EQ /cry ....
SOE Answers Common Questions About Attack
# May 06 2011 at 7:32 PM Rating: Decent
4 posts
/crying too =(
I blame it on the hamsters!!
facebook
# May 06 2011 at 5:05 PM Rating: Decent
11 posts
On SOE's Facebook

SOE
"Regrettably SOE services are still offline and will remain so the rest of the day. We are working as quickly as possible to resolve this issue and appreciate your patience."
about a minute ago · Like · Comment
facebook
# May 06 2011 at 6:00 PM Rating: Decent
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60 posts
ZAM needs to run a contest.

How many times will SOE say "not today" (or some variation like today's status update), before they say "soon(tm)", again.

Winners will get a free 1 year subscription to WoW.

-P



Edited, May 6th 2011 8:01pm by Bariag
sony
# May 06 2011 at 4:45 PM Rating: Decent
Scholar
20 posts
I am not even going to respond to all the people flaming on sony for following security protocol. As to when they said the servers were expected back up they informed me that they expected to be down through the end of may. Also there is a 3rd attack being planned which these hackers arrogantly informed Sony of for this coming Saturday. I don't what anyone else would do but in my case I would leave the systems offline until I could make sure I was secure especially with an attack being threatened by a source whom I find credible. Be patient people if Sony is doing what it can and they have more important things to worry about than informing every individual forum of their plans. No I am not an employee of Sony but I am worried if Sony does fail America's economy is in the hole as it is. Do we really want to add to that? As to the facts Sony quite possibly could have had the most up to date security software in the world and still been hacked. I am sure at least some of you know about the the pentagon getting hacked in the past. My point here is we can't entirely blame sony. Should they have been better prepared YES, Should they have expected these Hacks? there is no way they could have. Now realize that the FBI is also working on this and if these Hackers succeed this coming Saturday not only are they better than Sony, they are better than the US government. In which case there is nothing anyone can do unless by some stroke of luck they figure out who specifically is behind it. As I said I am not a sony employee but I am in the field and I worry about employment opportunities. If Sony goes under there will be hundreds of thousands of people no longer employed and those people will rush the remaining available jobs in the field. Get ready for another worse recession if that happens.
sony
# May 06 2011 at 6:50 PM Rating: Decent
24 posts
Yeah...Sony going under is going to destroy the U.S. economy. Oh yeah, Sony is a Japanese company. Oh yeah most of the jobs created by Sony are NOT in the United States. Oh yeah, an electronics company going under would be a small blip on the radar of an economy whose GDP is just about 10,000 times larger than Sony's market cap. Oh yeah, A company's website and online services (which is about 5% of Sony's business)going down for 3 weeks is going to put them under.
Don't talk about things you do not understand. I understand your concern but laymen who speak negatively about these kind of things to the public are causing nothing but ignorant fear mongering. As a financial services professional, it irks me to see someone predicting financial pitfall where none is evident. If you effect enough people with that comment you will have done far more damage than Sony closing its doors would ever do.

Splash
sony
# May 06 2011 at 5:10 PM Rating: Decent
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70 posts
Are you completely retarded? How does America's economy hang on whether or not Sony lives or dies? 100's of 1000's of employees? They already ladi off quite a big chunk, and whther they did or not, wouldn't make much of a dint in this economy anyways. And for that matter, if people weren't paying Sony 15-45 bucks a month, just think of the good shot in the arm to our economy with a fresh few million bucks spent on other things. Sony fumbled the ball, screwed the pooch, and generally got caught with their pants down. And now, they are gonna take an even worse hit, because not communicating at all with the people who have been paying them, has alienated even more of their customer base. Casual players who aren't invested in EQ anyways, WILL find another outlet, and the hardcore players, who are tired of the lackadaiscal attitude towards us all, will seek greener pastures. Will it be better? Probably not, but at least our friends will be there.
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sony
# May 06 2011 at 5:05 PM Rating: Decent
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Kaifin wrote:
they informed me that they expected to be down through the end of may.


Where is it in writing that they will be down till the end of may let see NO WHERE!!!! last they said it was going to be down till friday or longer. And today is friday and we have yet to get any new updates saying other wise. sorry i don't belive that out of all the people that play their games they chose to get in touch with you and only you. Till i see an offical thing from sony stating they will be down till the end of the month then i will believe it but i find it hard to believe that they will be down that long because of one fact they will lose a lot of people if they stay down that long.
sony
# May 06 2011 at 8:04 PM Rating: Decent
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You want to know something you find out they notifies the press I made a phone call and was told the same thing. and as to you people who are talking about sony being a Japanese company they have just as many people working in the US so that just makes you stupid to not realize it will affect us.
okay
# May 06 2011 at 4:27 PM Rating: Decent
17 posts
word to the wise.
dont **** people off that can ligetamently hurt you hahahahahahah
new online games
# May 06 2011 at 4:03 PM Rating: Decent
23 posts
sod sony they wont give me firm answers im not that loyal only plyed every day for 5 hours for a year will try anonther game its all new to me any recomendations for free trials of othere games
I did. Feel free to join in.
# May 06 2011 at 3:34 PM Rating: Decent
8 posts
BBB of San Diego (San Diego, CA)
5050 Murphy Canyon, Ste. 110
San Diego, CA 92123
Phone: (858)496-2131
Fax: (858)496-2141
Email: info@sandiego.bbb.org
Web: www.sandiego.bbb.org
I did. Feel free to join in.
# May 07 2011 at 5:00 PM Rating: Decent
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And basically your going to report... what?

That Sony was hacked?
That the FBI can confirm they are working on it?
That Sony is making efforts to compensate for the loss of service?

What exactly are your reporting them for?
I did. Feel free to join in.
# May 06 2011 at 5:05 PM Rating: Decent
33 posts
It's sad to see all these SONY people belittling people who want nothing more than a status update.

sad.
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# May 07 2011 at 10:44 PM Rating: Decent
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ROFL

1. I dont work for Sony , I just dislike stupidity.
2. how does reporting anything to the BBB get you a status update?

Matter of fact , you get yet another finger in the pie , you just make mess that much bigger , and take longer to fix =P
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# May 06 2011 at 4:31 PM Rating: Decent
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Archive1970 wrote:
BBB of San Diego (San Diego, CA)
5050 Murphy Canyon, Ste. 110
San Diego, CA 92123
Phone: (858)496-2131
Fax: (858)496-2141
Email: info@sandiego.bbb.org
Web: www.sandiego.bbb.org



that address and fifty cents will get you a cup of coffee, BBB has no enforcemant powers at all and with they reputation is tarnished after the segment show that business can pay to raise their infallible BBB rating.

Deal with it or see a therapist for your additiction



Edited, May 6th 2011 6:35pm by eq2ctplayer
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# May 07 2011 at 11:37 AM Rating: Decent
8 posts
Good. Let them spend more money.
3rd Attack Planned
# May 06 2011 at 3:17 PM Rating: Decent
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3rd Attack Planned
# May 06 2011 at 4:33 PM Rating: Decent
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62 posts


/rofl kind of stupid to telegraph an attack, the FBI shold be watching now
All we need is an answer
# May 06 2011 at 3:06 PM Rating: Decent
1 post
I think that its really bad tact for SOE to pretty much leave the online gaming community almost completely in the dark. Other than what people are fishing up on odd news/games sites, I cannot believe that there arent ANY ETAs on when we able to log in to play. Even if they were to say, "May 17th or even June 17th" at least we would know. I hate having to check throught out the day. Ugh.
All we need is an answer
# May 06 2011 at 3:44 PM Rating: Decent
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Does it really matter? People will continue to play Evercrack even if they lose an arm, an eye, and a leg. Why bother wasting time and little effort informing the addicts who will come begging to play anyway. If they took everyone's plats and deleted all the toons, people will still come to play EQ. Don't treat SOE as person and expect reasons. It will do what it wants to do to make $. It will probably take another week.
New Attack
# May 06 2011 at 3:05 PM Rating: Decent
1 post
Maybe a new cyber-attacks against Sony planned.
This week, Sony has accused the hacker group Anonymous of being behind the data theft at the PlayStation Network. Now it seems that Sony must adjust to yet another attack. According to Cnet is planning a major cyber attack against Sony in the coming weekend.
The information comes from an Internet Relay Chat (IRC) channel for hackers and can not be confirmed, and it is unclear who is behind.

But the hackers claim they already have access to some of Sony's servers and they will now publish all or some of the personal information they obtain on the servers, including names, addresses and card numbers.

The attack was allegedly being punished for Sony's handling of the case regarding the recent data theft, where personal data on more than 100 million users are stolen.

Several weeks ago, the hacker group Anonymous of a so-called Distributed Denial of Service (DDoS) attacks against several of Sony's websites in retaliation for Sony's lawsuit against the hacker George Hotz.

Two weeks later the PlayStation Network and Qriocity so struck by the large data theft, which forced Sony to close the service down. It is still not restored.

Anonymous has denied being responsible for data theft. Now it seems that the same hackers who stood behind data theft will implement a new attack on Sony. However, it can be difficult, because Sony has reportedly stepped up security lately, and now it actually warned in advance.

A spokesperson for Anonymous said now to journal.Sc magazine to Sony's claim that the hacker group is behind only a diversionary tactic to divert attention from the real perpetrators.

"Anonymous is not known to steal and sell credit card data, if we did the FBI had long since thrown himself upon us," says Barrett Brown.

He supposes that the perpetrators come from Eastern Europe.

Sony boss Howard Stringer has signed up to speak for the first time since the attack in a letter where he stresses that it still has no evidence that credit card data or other personal information was compromised.


http://extratorrent.com/article/1283/maybe+a+new+cyber+attacks+against+sony+planned.html


New Attack
# May 06 2011 at 3:15 PM Rating: Decent
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http://www.redmondpie.com/third-attack-on-sony-playstation-network-planned-for-this-weekend-report/

:(

Edited, May 6th 2011 2:16pm by Drazzminius
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IT IS OFFICIAL
# May 06 2011 at 2:58 PM Rating: Decent
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SONY ONLINE ENTERTAINMENT (SOE) IS NOT OPERATIONAL AT THIS TIME.

They are sorry.

Stay tuned for any further development.

We Now Return to Your Regularly Scheduled Programming.
Just a thought
# May 06 2011 at 2:40 PM Rating: Decent
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When EQ2 came out, I did not buy it. I waited to see what others would say about it. I still have not bought it. All my friends came back to EQ. Now, SOE is putting all the **** from EQ2 into EQ.

EQnew, Will be the same thing. They will mess it up and everyone will come back to EQ. That is unless they keep messing it up with the EQ2 stuff.

All games that have a following do the same thing. They have to make a new one instead of improving the one they have that everyone plays.

Guild Wars, lots of people waiting for GW2.. They are putting GUNS into the game. I want to shoot stuff I'll go play Duke Nukem.

And Rift, Not impressed. Sorry just a copy of a bunch of other games.

I am for improving EQ, and not bringing out another NEWEQ. Everyone will just come back to EQ anyways... They always do.

Just a thought
# May 06 2011 at 3:13 PM Rating: Decent
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77 posts
Yeah, I pretty much agree, but I see it more as a ‘last ditch effort’ to get people to play EQ. Those already branded faithful to the game will just adapt. We’ll **** and moan…but we will accept it. Just like the GH/GL. Or like when the Bazaar was created. I think the housing thing and idiotic goofy mounts scream WoW/EQ2…but we adjust and accept.
Insult
# May 06 2011 at 2:19 PM Rating: Decent
4 posts
I agree.

What I find most annoying is that those few times when I have been in contact with SOE I feel treated as an ignorant, a nuisance not worth more than those $12 that I pay them every month. In these 10 years me, and surely most of you, have been witnesses to the silent, cryptic, mystic presence of SOE as a superior power that secretly holds the mechanics of EQ as a treasure that they have to protect from us, as if we, their customers, were some kind of threat that they had to keep away. We have got used to the lack of information about game mechanics or other aspects of the game that we the players have considered important for enjoying this game that we love. In those cases I have thought that SOE not willing to share more information about the game was a protective measurement to warranty game stability and integrity and to hold player information safe. Now that I see how unsafe and vulnerable the system actually was I have no other choice than to look at SOE as a bunch of inept, arrogant, unprofessional %&#$^% that have been treating their faithful customers as if we were their pets.

Now they are paying the consequences!
No ETA
# May 06 2011 at 2:18 PM Rating: Decent
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The wait continues! Nobody giving an ETA! Back to Guild Wars for another day looks like.

As for SONY, I agree with some of the others, Let us know if you are going to be up this weekend. I don't think that is too much to ask..

( I wonder if Sony even has anyone in that little company so lacking in employes checking out what the customers are saying on Zam?)

ZAM!!! been over a day since you posted anything.. whats up?
No ETA
# May 06 2011 at 2:44 PM Rating: Decent
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Quote:
ZAM!!! been over a day since you posted anything.. whats up?


Ah oh... now Zam.com is getting zeroed in on. This is what Zam gets for trying to be helpful.
No ETA
# May 06 2011 at 2:49 PM Rating: Decent
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Was a question. They have been keeping stuff up to date real good.. No bammmmming ZAM
and still they insult their customers with their arrogance
# May 06 2011 at 1:38 PM Rating: Decent
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{retracted to end the flame war}

Edited, May 7th 2011 8:24am by realgrumpy
and still they insult their customers with their arrogance
# May 06 2011 at 2:32 PM Rating: Decent
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Dude....you have issues.

Quote:
PROUD of your stone-faced strength during a crisis.



Serious issues.


Quote:
By their silence, Sony is wiping their a$$ with our Chinese business cards. (no insult to Chinese businessmen by my metaphor). Its bad enough to disrepect a business card but its as if Sony has taken that cultural disrespect to a despicable level.

I'm not even mad about the breach anymore

But I am starting to hate Sony


Seriously

Yes...because an online game going down is a Crisis!!!!!
OMG!!! Help Us Help US!!!
Can we get national TV coverage to help us out in these dire times? Maybe a few celebrities can join forces and have a charity or a SOE-a-Thon to help raise awareness and get the world to help us get the servers back online...now!~! It has been a whole 18 hours since they last told us….”Um, we are working on it”. Heck, it is as important for us to hear them say it…on an hourly basis!!! As we all know a MMO game going down is just like a Tsunami, Earthquake, Tornado or Hurricane wreaking unfathomable damage to human life and property. So updates should be on every media outlet known to mankind, including shortwave radio! I still don't see any info runnin in the ticker section of TV broadcasts...

Good god....I really hope to see The Onion run with this gem.
and still they insult their customers with their arrogance
# May 06 2011 at 6:20 PM Rating: Decent
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Moonlight55 wrote:
Yes...because an online game going down is a Crisis!!!!!
OMG!!! Help Us Help US!!!


I never compared an online game to a natural disaster.

At an estimated cost of $2B thats the equivalent of laying off 120,000 minimum wage workers to cover the cost. It is a business crisis.

Dont argue against something I never said. I never said anything about humanity or natural disasters.

I am talking about customers and business in a global economy.



and still they insult their customers with their arrogance
# May 06 2011 at 2:17 PM Rating: Decent
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Do you have down syndrome? Seriously? First off, they already announced that they do not expect the server to be up till at the very least Friday. So they dont really need to update us everyday saying; "Yup still not Friday Yet", "its still not Friday", "oh look, its Fri...oops not its not"...seriously, get a clue, and get a life, ok EQ is down and it sucks, but do you really lack that much of a social life that you cant deal with a week without EQ?
and still they insult their customers with their arrogance
# May 06 2011 at 6:23 PM Rating: Decent
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DAEIE wrote:
Do you have down syndrome? Seriously? First off, they already announced that they do not expect the server to be up till at the very least Friday.


Name calling is childish. And you are innacurate because you don't know what Down's Syndrome is.

Read my post again.

No....go back read it again......slowly so you can understand it.

At the time of my post (which context I included so as not to confuse such readers)I said clearly it was 18.5 hours since the last update.

That fact is accurate and the point of my complaint.

and still they insult their customers with their arrogance
# May 06 2011 at 2:13 PM Rating: Decent
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30 posts
Do you think that they will handle it any less than the Way they handled a Nueclear Catastrophy!Huh....
and still they insult their customers with their arrogance
# May 06 2011 at 2:10 PM Rating: Decent
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6 posts
Im not one to comment on things that folks say normally. I dont like to tell people what they should be doing with the sudden free time they have. to each their own.

But the guy that posted that long essay of how SOE isnt responding or commenting to customers.. if you were running SOE how would you respond? Seriously it is a no win situation here and I would probably remain silent as well as oppossed to open myself to more then i currently have on my plate. Be real dude there is nothing they can say to make it better other then perhaps giving us occasional heads up when the servers might be back up.

It really isnt a big deal to me.. yes they have our CC info but that is easy to counter. Most banks immediatly stop any strange transactions anyways (have had this happen when I was using my on CC overseas, had to call them and tell them it was me using it) unless you are super lazy and just dont wanna bother with protecting yourself.

Im sure they want the servers up asap, the biggest clue is that we get free days for each day its down, that cost them money this whole thing is going to cost them alot.. I just hope it doesnt go the extreme route and they shut down low pop games like EQ/EQ2 ect rather then bother with them.. bet they are wishing they had right about now. I can live without gaming.. I enjoy it and i enjoy EQ and still think its the best game out there for the money. Lets hope they keep it going until they come out with the real next EQ (eq3?? Ive heard rumors)
alternaives
# May 06 2011 at 1:31 PM Rating: Decent
23 posts
i have tryed loading the free trial of lord of the rings apperntly one of my sisters has been playing for a while took 24 hours to download and i still cant get in and there help is if its possible worse than sony i keep sending emails askig why /what im doing wrong and nothing i wont to play sony and its been my pressur valve for a while
alternaives
# May 06 2011 at 3:18 PM Rating: Decent
22 posts
Maybe your willful negligence of basic sentence structure caused them to become lost in your "run-on-sentences-from-hell."

Add some punctuation. It might gain you better results.
alternaives
# May 06 2011 at 4:41 PM Rating: Decent
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77 posts
ROTFLMAO... that was good.
Confused
# May 06 2011 at 1:00 PM Rating: Decent
1 post
I'm still a little confused as to why everyone lost the last two expansions before sony pulled the plug, I remember someone who just logged in saying "has anyone else lost 2 expansions ?" there was a few lol's and Boom find a safe place to camp you have 13mins, when i got booted the server sceen showed every server down and scrolling below was "you own 15 of 17 expansions", if it was credit card details they were after where did the expansions go? or was there a reason for SOE taking off the last two expasions before shutting down?
Confused
# May 06 2011 at 1:20 PM Rating: Decent
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In the past we have had the exact same symptoms when they brought down certain non-game systems for maintenance and left the game worlds running. SOE takes down its accounting servers and suddenly you are denied access to various zones because "this zone requires XXX expansion and you don't own XXX expansion".

My guess would be that when the message went out, SOE had already started its shutdown. The game servers were slated to be among the last to go in order to allow users a chance to get somewhere safe and log off.

People are confusing 2 issues
# May 06 2011 at 12:17 PM Rating: Decent
20 posts
Was Sony a victim? Yes. Is Sony guilty of Negligence? Yes

Sony is not responsible for being a victim of a cyber attack. That said, Sony was irresponsibly negligent in providing customers with proper levels of data security. It is really just that simple. If the allegations regarding the Apache Web server tools are true, Sony is flat out guilty of gross negligence with a very lax attitude towards data security and they will be hammered for this lax attitude.

People are confusing 2 issues
# May 06 2011 at 12:42 PM Rating: Decent
10 posts
What many folks don't understand about the larger Unix/Linux server systems is that the OS is far more hardware dependant than the desktop or laptop everyone uses for personal computing. Those operating systems take a more 'if it ain't broke don't fix it' approach than Windows. Yes, the version of server software reports to be 5 years old but it does not report what mods have been implimented since that release. Rather than instaling every newest patch and update one release day, the techs will scour the release notes for anything that may be applicable to thier particular application(s).

Put another way... those of you using whatever Windows version know what it's like to be hit by a stray email virus (a "compromise" of your system"). How many of you have windows update on full-auto, how many have actually read the patch release notes? You might be surprised at how many of those "updates" are in fact repairs for previous patches.

Until the laundry is done to full cycle we (the public) won't know anything more than what some hype-spewing ignorant reporter has to say. Sony should _not_ release specifics until the gate-crashers are dealt with lest they invite more to come to this party.

patience does pay............ eventually
Stringer Apologizes
# May 06 2011 at 11:51 AM Rating: Decent
1 post
But. but

He is sorry:

http://www.reuters.com/article/2011/05/06/us-sony-idUSTRE73R0Q320110506

"Stringer's comments, which did not specify when services would resume, come after criticism of his leadership since Sony revealed hackers had compromised the data of more than 100 million accounts used for accessing games and music over the Internet.

"As a company we - and I - apologize for the inconvenience and concern caused by this attack," Stringer said on Sony's U.S. PlayStation blog late on Thursday..."

Fairly long article. I just thought it was interesting as Stringer hadn't said squat previously.

Edited to send a big Hiya to Kiana/Calthine!

Edited, May 6th 2011 1:53pm by Pathetica
Stringer Apologizes
# May 06 2011 at 12:14 PM Rating: Decent
11 posts
Those ID theft insurance policies are a good thing.. That was a good move to block those abulance chasing law firms. Looks like Everquest won't be getting shut down via friv lawsuits!! :)
hmmm
# May 06 2011 at 11:34 AM Rating: Decent
20 posts
I bet it was Al-quieda.
hmmm
# May 06 2011 at 5:05 PM Rating: Decent
20 posts
i bet it was bin laden. he aint dead! or he's doing this from the grave! booga booga!!
the smart strat
# May 06 2011 at 10:41 AM Rating: Good
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117 posts
Now is the time to be racking up wife faction.
the smart strat
# May 06 2011 at 11:06 AM Rating: Decent
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77 posts
Yes!
Very much so.

Or
GF/BF faction
Or
Family faction
Or
Life faction

There are a lot of things to do.

Pick one.
the smart strat
# May 06 2011 at 11:04 AM Rating: Excellent
Scholar
21 posts
Wfie faction? There's too many quests involved! LOL
the smart strat
# May 06 2011 at 11:58 AM Rating: Good
11 posts
I just stepped outside and was amazed how realistic the graphics were..

Being the noob I am, I made the mistake of not conning *An_Angry_Wasp* before walking by it.

Long story short, I managed to some raid experience today. Even if it was only skilling up with *Raid: Wasp and Hornet killer*. :(
From PSN's Blog
# May 06 2011 at 10:13 AM Rating: Good
13 posts
Dunno if this will help anyone, but I noticed a few different posts on PSN's blog that seem relevant to SoE and EQ2: http://blog.us.playstation.com/2011/05/05/important-step-for-service-restoration/

The post (from May, 5'th) of interest partially reads,
Quote:
Today our global network and security teams at Sony Network Entertainment and Sony Computer Entertainment began the final stages of internal testing of the new system, an important step towards restoring PlayStation Network and Qriocity services.

From PSN's Blog
# May 06 2011 at 11:13 AM Rating: Decent
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Jamilneate wrote:
Dunno if this will help anyone, but I noticed a few different posts on PSN's blog that seem relevant to SoE and EQ2: http://blog.us.playstation.com/2011/05/05/important-step-for-service-restoration/

The post (from May, 5'th) of interest partially reads,
Quote:
Today our global network and security teams at Sony Network Entertainment and Sony Computer Entertainment began the final stages of internal testing of the new system, an important step towards restoring PlayStation Network and Qriocity services.



Since we weren't locked out of our games when they went down, the connection is probably a bit ethereal. SNE/SCE may share or have shared a similar architechture and design in their systesms with SOE (something I doubt considering the differences in the product characteristics) and there are/were connections between the systems (probably through the accounting systems), they are, in fact, different systems.
NO MORE BS...
# May 06 2011 at 10:03 AM Rating: Default
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Okay okay okay... all this bullsh*t aside, when the **** are the servers coming back up? Everyone has done what they are going to do regarding their own credit cards and stuff, now let's get the **** ball rolling here.

No one wants to hear any more nonsensical opinions and ignorant stories about what they heard about Sony from their grandma's barber's sister's boyfriend and blah blah blah. And no one (including Sony) cares that some dummass kid wants 5 free levels because he couldn't play this week. All anyone really wants to know is WHEN ARE THE EQ SERVERS COMING UP???

At first it was Tuesday night... then it was this morning (Friday)... so what's the real answer? Are you truly this incompetent, Sony? You fugged up! Fine! Fix it and let's move on for Christ's sake.
NO MORE BS...
# May 06 2011 at 12:03 PM Rating: Decent
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20 posts
Wow McOgre, desperate much?
NO MORE BS...
# May 06 2011 at 10:58 AM Rating: Decent
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All I can say is, boy is this getting good. I would love to see the spastic frothing posts in here if Sony’s servers are down another week…or even longer. When I read most of the posts in here, I cannot help but have images of Wafflepwn come to mind.

Flashback to Animal House…Please remain calm, all is well. First you have the freaknuts who spazzed on the first day and those who want all sorts of freebees. You “HAD” the more sedate bunch of peeps who would try to rationalize the outage and let those other spastic ones know how ridiculous they sound…but who are now starting to crack since it has been FIVE WHOLE days of no EQ. Then you have the, what seems to be a very small minority, peeps who realize; hey this is very messed up and Sony is doing what they can as fast as they can. It is what it is and we will be able to play when they can bring it back up. That’s it, end of story. Game wise….we deserve NO compensation but they are giving 30 days free. Ok great. Stolen client info….that is a different story, and is being addressed by the class action.
wish they would update
# May 06 2011 at 10:02 AM Rating: Decent
I am glad Sony is taking time to fix the security but i wish they would update atleast tell us whats going on this weekend. I usually plan time to play EQ depending on whats going on with the kids although i am fairly addicted to the game my kids come first so planning is crucial to my playtime.
wish they would update
# May 06 2011 at 10:33 AM Rating: Decent
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Personally, I would plan on spending time with the kids.

Just turn off the computer and do the parent thing. In the evenings when the kids are in bed, duct taped to the ceiling, whatever, you can check the status of the game.



I can't read well.
# May 06 2011 at 9:58 AM Rating: Decent
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Maybe I can't read. But I thought the CC numbers they got were form 2007 and from accounts in Europe. My card changes every 2 years, so they can have my old number if they want it. The ID info is another story, (that can hurt people) but if you think about it, Other then you address an phone number (which is in the phone book) is most likely on Facebook. Your birth day,(age) Where u live, your kids names, etc. There is little that is not public somewhere. (I think that is why they came out with ID theft protection)

Usernames for the game, Well, there just made up words. Mike546, Sorrybutt33, Captavewitch, Bozoballs. so what. As soon as the game is up everyone will change passwords. So most the problem solved.

AS far as those that are going to leave the game for what ever reason. Less lag in the guild Lobby..

But they will be back. everyone comes back to Everquest. After 1 -5 years people come back..Must be a good game.
need my fix
# May 06 2011 at 9:49 AM Rating: Decent
6 posts
was reading on yahoo news some hackers are talking about hacking sony again this weekend. they say they still have control of some of sony's servers.
need my fix
# May 06 2011 at 10:06 AM Rating: Decent
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22 posts
How can they have control of a server that is off line. most likely being moved to a new location. With a 3rd party redoing the security, the FBI tracing anything that would move on the servers? Sounds like a good trick to me.
need my fix
# May 06 2011 at 11:51 AM Rating: Decent
6 posts
was just relateing what i read on yahoo. but would suck if the hackers did bring em right back down when sony gets them up.
its friday
# May 06 2011 at 9:44 AM Rating: Decent
17 posts
well friday will come and go with no playtime fasho
EQ
# May 06 2011 at 9:10 AM Rating: Decent
19 posts
Every one seems to forget SONY WAS HACKED-- THEY ARE THE VICTIM-- LIKE US - GO GET THE HACKERS- they should be punished like terrorists.

I can't wait to play again , like the rest, but put the blame where it belongs.

COOL!
# May 06 2011 at 9:03 AM Rating: Default
24 posts
I think we are all overlooking an extremely important point here, while these hackers have taken away our playing time (meh) and people are getting really mad, and they have exposed a ton of CC info, HOW COOL IS THAT!? Those guys are totally bad **** hackers, taking down the services of a giant corporation.
And don't comment on this saying how I don't understand how serious this is that they have all these CC numbers. I am simply commenting that this situation could make a totally awesome movie.
Splash.

Edited, May 6th 2011 11:04am by thewarehouse41
COOL!
# May 06 2011 at 11:40 AM Rating: Decent
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While you might be able to portray Sony as Prince John and SOE as the Sherrif of Nottingham and make it stick, the people that hacked into SOE's systems are a far cry from Robin Hood. They are not robbing from the rich and giving to the poor. They are stealing from anyone and everyone they can and keeping it all for themselves.


Edited, May 6th 2011 1:46pm by Bariag
COOL!
# May 06 2011 at 9:40 AM Rating: Good
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absolutely nothing "cool" about it.

Might as well be mugging old ladies in a retirement home level of not cool.
Sony running 5 year old apache server...
# May 06 2011 at 8:41 AM Rating: Decent
2 posts

If you try to access the eq2 homepage, you're greeted by:

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Apache/2.2.3 Server at http://www.soe.com Port 80


Apache 2.2.3 is almost 5 years old. Here's the releases for Apache servers:

2.2.17: Released October 18, 2010
2.2.16: Released July 25, 2010
2.2.15: Released March 5, 2010
2.2.14: Released October 3, 2009
2.2.13: Released August 8, 2009
2.2.12: Released July 28, 2009
2.2.11: Released December 14, 2008
2.2.10: Released October 14, 2008
2.2.9 : Released June 14, 2008
2.2.8 : Released January 19, 2008
2.2.7 : Not released
2.2.6 : Released September 7, 2007
2.2.5 : Not released
2.2.4 : Released January 9, 2007
2.2.3 : Released July 28, 2006

And they're suprised they get hacked?
Sony running 5 year old apache server...
# May 06 2011 at 4:06 PM Rating: Decent
33 posts
LMFAO!!!! wow just wow
Surprised
# May 06 2011 at 8:02 AM Rating: Decent
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Actually surprised that none of the other online games have tried to take advantage of this attack by thieves. Send a blanket email out to all inactvie accounts for some game time - they will hit a lot of the soe players.

After all, everything is fair in love, war and the corporate bottom line

Edited, May 6th 2011 10:03am by eq2ctplayer
stop crying
# May 06 2011 at 7:30 AM Rating: Decent
4 posts
people who are having difficulties in finding something else to do while servers are down have a more serious problem than SOE has.
End of May according to CNET
# May 06 2011 at 6:34 AM Rating: Decent
The whole issue is that SOE is not PCI compliant (security for personal credit card information)and they should be. If they were none of this would have happened. A lot of people assume that all companies are PCI compliant just because they are large multi national corporations but sadly not all of them are.
End of May according to CNET
# May 06 2011 at 6:59 AM Rating: Decent
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sroslund wrote:
The whole issue is that SOE is not PCI compliant (security for personal credit card information)and they should be. If they were none of this would have happened. A lot of people assume that all companies are PCI compliant just because they are large multi national corporations but sadly not all of them are.


you are repeating yourself...

unless you have access to a validated document that proces this your are voicing an unfounded opinion.

I guess Valve's Steam, WoW, Master card, Visa and various Military nets are not PCI complioant either, since they have been broken into by thieves in the same method

Bottom line - no system is safe that has any outside connection to te world, from a network connection to a lowly USB port, if you want to make the system theif proof - lock in a room, disable all methods of input or output except for a mouse and keyboard and put it under 7x24x365 video observation by armed guards.
End of May according to CNET
# May 06 2011 at 8:05 AM Rating: Decent
4 posts
PCI/DSS standards clearly dictate that all customer data, when "at rest" (i.e. on disk, in a database, etc.) needs to be encrypted: https://www.pcisecuritystandards.org/pdfs/pci_fs_data_storage.pdf [pcisecuritystandards.org]: "Do use strong cryptography to render unreadable cardholder data that you store, and use other layered security technologies to minimize the risk of exploits by criminals" That Sony (and all the other businesses and institutions that have been hacked, left laptops to be stolen, etc.) don't do this is inexcusable. Had this data been properly encrypted, it would have been unusable to anyone. It's trivial to incorporate this encryption as a part of the design.
____________________________
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Ahtix...High Elf Shaman
Cabana...Ogre Paladin
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All on Permafrost
End of May according to CNET
# May 06 2011 at 9:44 AM Rating: Decent
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so basically anyone who has been hacked is at fault , not the person doing the crime?

BS

no system or level of encryption is hack proof , reality check.
no victim is at fault for being victimized , reality check.
Audacity is cultural
# May 06 2011 at 6:01 AM Rating: Decent
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SOE was the victim of a cyber-terrorist attack. I don't villify them for what happened. They were a victim in this.

What I am rather disgusted by, however, is their arrogant non-response.

Perhaps there is such a gaping cultural gap that Sony doesn't realize how they are hurting their image.

Perhaps in their mind, it is normal and expected to be stoic and aloof and not divulge information - perhaps they see that as a sign of weakness and "corporate silence" is such a way of life they don't even think about it.

THIS customer base however, lives in a culture where information is expected and anything less is a considered an insult and a show of arrogant disrepesect.

We should be seeing an active website, with updates a few times a day. We should have REAL estimates of what's left to do, how many people are working on it, what their BEST guess ETA is for services. There should be SOE employees trolling every forum out there and posting 8 hours a day while they sit at their desk. There should be press releases and announcements around the clock.

That is what our culture expects. Not a silent days-old website saying "we are working around the clock".

Just to make this point more real: I have guildies now who have quit the game, not because they are unable to play for a few days, but because they are deeply insulted by SOE/Sony's uncaring lack of response and information.

Edited, May 6th 2011 8:03am by realgrumpy
Audacity is cultural
# May 06 2011 at 9:11 AM Rating: Decent
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I suspect it's a cultural thing.

Look how they handled the reactor fiasco after the tsunami, for crying out loud.

Same deal. Stand there insisting nothing is wrong, while everyone can see the house burning down behind you.
Audacity is cultural
# May 06 2011 at 8:37 AM Rating: Decent
20 posts
I agree 100% with Realgrumpy. I couldnt of stated it better.
Audacity is cultural
# May 06 2011 at 6:41 AM Rating: Decent
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Sony expects the total damage to be around $2 billion dollars when it is done and will be trying hard to recover from insurance companies. Insurance companies that insured SOE is already pointing to the incompetency of its security. Given all those shocking revelations about Sony's network security, I am not surprised about setting up a new web site for information. They probablby set one in their network and get hacked in a day. Yes, I agree. They could have used more information and specific information they floated out to newspapers and magazines in any kind of medium. It doesn't take that much time or effort to put more information on social medium. It just shows their view on addicts. It doesn't matter because we have addicts who will come to play anyway.
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