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#1 Jan 24 2016 at 8:23 PM Rating: Good
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I'd ask in the computer help forum, but... ya.

I've been trying to figure out why my computer sound is so quiet when playing videos. But only in certain circumstances.

Netflix, Hulu, Youtube, etc. If I am watching a video on these services, on their websites, the sound is VERY quiet. I have to set my computer to max, the video sound setting to max, etc. And even then I can barely hear it.

Yet, if I have an embedded video, it is much louder.


If I play this video embedded in the website here:



I can listen to it comfortably at max volume setting with Youtube and my computer speaker volume set to 10%


If I visit the website, here:

https://www.youtube.com/watch?v=Qh2sWSVRrmo

To get the same volume output, I have to crank my computer speaker volume to over 50%.

I have tried multiple settings, including settings inside Flash and other programs dealing with sound settings, something like... smart volume, I can't remember what. I've searched all over.

It seems to be exclusive to Firefox. Watching the video in IE, and the sound is normal, same as if I was watching embedded in Firefox.
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#2 Jan 25 2016 at 12:02 AM Rating: Good
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Did you try running Firefox in Safe Mode? Just go to the Help menu and select "Restart Firefox with Add-Ons disabled". This disables all Add-Ons (duh), one of which could be causing the problem. Also I found that the current versions of Firefox are **** on 64bit OS', and I recommend switching to WaterFox which is the 64bit version of the browser. Everything from Firefox will transfer to Waterfox with minimal fuss (bookmarks/saved passwords/Add-Ons).
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#3 Jan 25 2016 at 1:53 AM Rating: Good
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You mentioned flash earlier, but humor me.

Go to a page with a youtube video and play it. Open the generic windows "volume mixer" on your computer that merely shows a list of applications and a slide bar for their levels. Check to make sure adobe flash or whatever player the video is using is not set too low, and try raising this.

Edited, Jan 25th 2016 1:56am by Allegory
#4 Jan 25 2016 at 7:49 PM Rating: Good
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Firefox safe mode did not change anything.

I had played around with the volume mixer before, and I noticed one thing:

The speaker volume for my device (speakers) is set to 25% (for testing) and it maxes all my applications at that 25%.

When I play the video on Youtube's website normally (very soft volume issue), the sound is triggered as coming from Firefox. While the Green (let's call this... the Actual volume) volume on my device floats between 0 and the 25% force max volume, there is a Grey colored bar floats between 0 and just around 50% (I'm going to call this... Programmed volume? Not sure what exactly, but what ever it should be at before being capped/scaled).

When I play the video embedded (normal, loud sound), the sound is triggers as coming from Adobe Flash. Similar to the previous example the Green "Actual" volume floats between 0 and the 25% forced max. But the Grey "Programmed" volume actuall shows the full scale of the device.

When I play the video from Youtube's website (normal, loud sound), on Internet Explorer, I see the sound coming from Internet Explore in the Volume Mixer, but like the previous embedded example, the Grey "Programmed" volume appears to stretch the full 0 to 100 scale, working correctly.

It's almost like for some reason, Firefox is capping the volume at 50%, and then my master volume is scaling it down to 25% of that capped 50%, rather than 25% of the original 100%. The problem seems to be with Firefox though, or at least some setting or incompatibility. The higher percent I keep my master volume at, the better the sound scaling is on Firefox. But I almost always keep my master volume around 10% or so, so the scaling issue here seems to really ***** up videos in Firefox. Including Netflix videos, which sucks. I have not tried the 64 bit Firefox "fixed" version yet. I will look into that later.
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#5 Jan 25 2016 at 9:08 PM Rating: Excellent
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Not for nothing, but I'm using 32-bit FF and I don't have that problem at all.

I do have a volume control on my keyboard, for some deeply mysterious reason.
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