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FFXIV Crash help!!!! Please!Follow

#1 Oct 02 2010 at 1:02 AM Rating: Decent
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Okay so basically, I am pretty dimwitted when it comes to computers, but i just bought the game and having played ffxi for 6 years, i really want to play this.
Basically I launched ffxiv and it made me install directx/windows service pack 2. Once i did so, I went to run ffxiv. But immediately after i click on the icon, a small black screen pops up and it says "ffxiv has stopped working, windows is looking for a solution...." and closes. I have pretty much no idea what is wrong nor how to fix it. If anyone could help it would be greatly appreciated :D
#2 Oct 02 2010 at 1:20 AM Rating: Decent
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This is my system information:


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows Vista Home Premium Edition Service Pack 2 64bit (build 6002)
Processor Intel(R) Core(TM)2 Duo CPU E7300 @ 2.66GHz
Number of Processors Logical Core Count 2 Physical Core Count 2
BIOS Phoenix - AwardBIOS v6.00PG
Language English (Regional Setting: English)
Physical Memory 4084.270MB
Virtual Memory 2047.875MB
Page File 8379.832MB
Storage C:\ Hard Disk Drive Total Disk Space 451.073GB Free Disk Space 365.018GB
Storage D:\ Hard Disk Drive Total Disk Space 14.648GB Free Disk Space 7.740GB
DirectX Version DirectX 10
Graphic Device(s) Intel(R) G33/G31 Express Chipset Family
+Device \\.\DISPLAY1
+Chip Intel(R) GMA 3100
+Maker Intel Corporation
+Video Memory 0.000 MB
+Shared Video Memory 158.977 MB
+DAC Type Internal
+Display Mode 1440 x 900 (32 bit) (60Hz)
+Driver igdumd64.dll
+Driver Version 7.15.0010.1472
+Driver Date 9/17/2008 1:27:44 AM
+Driver Language English
+Vertex Shader 2.0
+Pixel Shader 0.0
+Vertex Texture Not Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {CBBFCE61-DD49-4919-82A0-C158D77C2937}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5663
+Driver Language English
+Driver Date 7/28/2008 5:37:28 AM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {30E7D1F4-B8A7-41C1-AE96-B600ED67BCFF}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5663
+Driver Language English
+Driver Date 7/28/2008 5:37:28 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 3 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0


Btw, I did not play beta, and have somewhat similar issues to these when i run the benchmark. I hope this helps!
#3 Oct 02 2010 at 2:02 AM Rating: Excellent
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Your video card is one of those Intel chipset abominatons. You might possible be able to make it work with a driver update, but most people who have been reporting issues with that card have had no luck. The only other recourse is 1. hope you have a desktop machine and not a laptop, and 2, hope you have a free video card PCI express slot and money to go buy a new video card, and power leads to run it
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#4 Oct 02 2010 at 2:39 PM Rating: Decent
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Alright thanks so much!! Yes i have a desktop. So according to you in order to fix the problem I just have to buy another graphics card?
Do you or anyone have some list of some brands or types of graphics cards that DOO work. I do not want to go buy one and find out it doesnt work lol. If possible one i could get a bestbuy for like 100 bucks or less.
#5 Oct 02 2010 at 8:41 PM Rating: Excellent
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The main issue you are going to have with adding a video card is that most of the decent mid range video cards are fairly large, and require additional power. They won't fit in all computer cases. What make and model computer do you have specificially? we should be able to check and see if one will fit for you.

The other issue is going to be cost. The ones at best buy will be overpriced by about $50, but even if you order from some place like newegg.com, you are still going to be looking at a $150 - $200 card if you want something that will play the game decently.

Without knowing if your case is up for a better card yet, I'd advise looking at something like this:
http://www.newegg.com/Product/Product.aspx?Item=N82E16814130563

That card is fairly large though, and will require at least 1 6 pin PCI express power cord internally, so I need to know what case you have to see if that is a viable choice.
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#6 Oct 02 2010 at 10:27 PM Rating: Good
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Kao, how good would a 9800 GT play FFXIV? I'm not asking for me, just more of a budgetary reason for the OP as 9800s can be found fairly inexpensively.

Edited, Oct 3rd 2010 12:28am by Kastigir
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#7 Oct 02 2010 at 11:11 PM Rating: Decent
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I have a Dell Inspiron 518. I dont believe any parts on it were custom, my parents bought it almost 2 years ago for me. Ya i was curious about the card that the guy above mentioned, it was a bit more reasonable, would the 9800 GT be decent to play the game? Also, what do you mean they cost additional power? Anyways i really appreciate your help:D you've helped me a ton.
#8 Oct 03 2010 at 1:04 PM Rating: Excellent
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Kastigir wrote:
Kao, how good would a 9800 GT play FFXIV? I'm not asking for me, just more of a budgetary reason for the OP as 9800s can be found fairly inexpensively.

Edited, Oct 3rd 2010 12:28am by Kastigir


The GT would probably run it at medium settings. The GTX+ would be preferable for about $10 more, but FFXIV is a game that uses the latest CUDA engine and Shader model, so if you are building with that in mind as your target you would want something a little newer ideally.
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#9 Oct 03 2010 at 1:11 PM Rating: Excellent
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simbaseraph wrote:
I have a Dell Inspiron 518. I dont believe any parts on it were custom, my parents bought it almost 2 years ago for me. Ya i was curious about the card that the guy above mentioned, it was a bit more reasonable, would the 9800 GT be decent to play the game? Also, what do you mean they cost additional power? Anyways i really appreciate your help:D you've helped me a ton.


I was afraid of that. Here's your computer inside the case. You have sufficient room to run a decent sized video card, but your power supply doesn't have any additional power cables for running a higher end video card. Period. Not even any you could adapt over.

http://reviews.cnet.com/2300-19017_7-78-4.html?s=1&o=80

So basically you could make it work if you swapped out the power supply AND the video card, but at that point you would also want to upgrade the case anyways to get better cooling for the video card since the fans in that case are pretty underwhelming.

Your only real option is going to be a video card that doesn't require additional power, such as this one:
http://www.newegg.com/Product/Product.aspx?Item=N82E16814121353

That isn't going to play the game well, but it will play the game. If I were you, rather than go that route though I'd consider a more substantial upgrade.
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#10 Oct 03 2010 at 2:56 PM Rating: Good
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http://www.newegg.com/Product/Product.aspx?Item=N82E16814133346
That is a refurbished, Energy Efficient model. It doesn't require an additional power connection. It's not exactly what I'm running, but it's similar. I would HIGHLY recommend downloading and installing the nVidia NTune software. Stock settings for that cards fan are low, and as a result the card runs hot unless you turn up the fans. Without the software the fan ran at about 35%, and the idle temps were in the 60s. I crank the fan up to 100% and my idle temps are in the low 50s.

Edited, Oct 3rd 2010 4:58pm by Kastigir
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#11 Oct 03 2010 at 3:33 PM Rating: Decent
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Alright thank you both I think i have all the information I need. Considering the fact that I'm in a university that costs 30 grand a year, and all of it is being paid for in loans and grants, and the fact i do no have a job, i doubt i will be able to do any big renovations anywhere in the near future. I think I am going to look into the card in the post above. Just to clarify that energy efficient model should fit inside the inspiron 518, and I WONT need a new power supply correct? also once i get the card, how do i change the fan settings? Will it be something i do when I install the card or is there small button or something on it? Thanks a ton this is my last question :D
#12 Oct 03 2010 at 3:51 PM Rating: Decent
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Also since I am learning more about power supplies and what not, i notice the 518 inspiron comes with a 300W power supply, how many W powersupply would be reasonable or is required? I was browsing some cheaper power supplies and came across this http://www.bestbuy.com/site/Thermaltake+-+430W+TR2+ATX+Power+Supply/9827301.p?id=1218179698427&skuId=9827301&st=power supply&contract_desc=null would this work with the card that you listed above in my computer?

Edited, Oct 3rd 2010 6:08pm by simbaseraph

Edited, Oct 3rd 2010 6:41pm by simbaseraph
#13 Oct 03 2010 at 6:40 PM Rating: Good
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I'd sho0t for at least a 500watt rating, preferably more along the lines of 600+. As PSU's heat up, their efficiency goes down. Many generic PSU's can dip down into the 60 percentiles under heat/heavy load--even the high end 80+ Certified are only guaranteed to give 80% their rated output.

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#14 Oct 04 2010 at 12:50 AM Rating: Decent
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Are there any 500W+ power supplys for like 50 bucks i can get on newegg that would be compatable? I see several but Its hard to figure out whats compatible with what when you dont know your computers
#15 Oct 04 2010 at 1:24 AM Rating: Decent
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I found a graphics card being sold on craigslist its a new EVGA Nvidia 9800GTX card. Any idea if thats a good card and how much W power supply i would need for it in my dell inspiron 518?
#16 Oct 04 2010 at 9:18 AM Rating: Good
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9800 GTX is a good card, it's a small step above mine. You're still going to be looking for *at least* a 500W power supply.
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#17 Oct 05 2010 at 4:10 AM Rating: Decent
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Okay after considering the fact that I need a psu and new card, I was looking for something cheap, but as it seems, my brother has a 650w psu he is going to give me, which leaves me to spend more on my card. I am thinking the GTX460 is a good choice? What are your guys' thoughts? Is it worth the money I would be spending my budget is about 150 dollars, maybe pushing 200. If you have any other good possibilities let me know.
Also, I have been trying to learn more about computers and whatnot. Aside from a psu/new card, is there anything else that would hault my gameplay according to my computers stats?(at top) Anyways let me know!
Thanks!
#18 Oct 05 2010 at 7:26 AM Rating: Good
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the 400 series (nvidia) and 5800 series (ATI) are still having some driver funkiness in Windows 7 with some games (may possibly be directX or Win7 issues with the Stackhash crash, still waiting for someone to figure that one out).

Might be better to consider one or two generations back--like a high end 200 from Nvidia, or even a loaded 4800 from ATI. They are powerful enough to run pretty much anything out there--including the new FF14 (it's only a directx9 game anyway). Here's a site with lot of benchmarks you can look at to compare/contrast them:

http://www.tomshardware.com/charts/graphics-cards,1.html

Raist

Edited, Oct 5th 2010 9:29am by BDHERTZER
#19 Oct 05 2010 at 10:21 PM Rating: Excellent
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460GTX is a nice card, definitly check the length clearance issue in your case. You want to make sure you measure exactly how long the card you are getting is before you buy it, and how much space you ahve in there. It's going to be a tight squeeze to get a 460 or a 9800 GTX in there. Also you may very well have to do some case modification to adapt the 650 watt PSU to fit. Dell usually has these goofy PSU mounting flanges at the top of their cases that are in the way. if they are there, bend them out of the way and you should be able to get the PSU to line up with the **** holes.

I can't stress enough that you have very tight case tolerances in there, and need to be careful that the card you buy fits. For that reason alone, even with the slightly higher cost, you may want to consider buying the card locally so you can take it back if it doesn't fit.
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#20 Oct 06 2010 at 4:03 AM Rating: Decent
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Alright thanks again I really appreciate it. I will be getting the psu this weekend so hopefully I will be able to figure out everything then.
#21 Oct 06 2010 at 3:28 PM Rating: Good
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Kao wrote:
Dell usually has these goofy PSU mounting flanges at the top of their cases that are in the way. if they are there, bend them out of the way and you should be able to get the PSU to line up with the **** holes.

Or you can just Dremel it off like I did.
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#22 Oct 06 2010 at 7:24 PM Rating: Excellent
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Kastigir wrote:
Kao wrote:
Dell usually has these goofy PSU mounting flanges at the top of their cases that are in the way. if they are there, bend them out of the way and you should be able to get the PSU to line up with the **** holes.

Or you can just Dremel it off like I did.


That works too. Metal shavings in computers scare me so if you do that, make sure you get all of them.
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#23 Nov 28 2010 at 6:36 AM Rating: Decent
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Okay I am back almost two months later. Now that my college semester is almost over and I have time and money I have been looking into graphics cards again. My brother recently gave me a 550W psu with multiple 6/4/8 pin adapters, so I think most cards that fit will work with the computer. Anyways, i was sort of set on the 460gtx but a friend told me nvidia isnt as good as radeon. I was looking at the 6850 cards, ~200$, and was curious what you guys thought of them?

Also I was curious if someone could tell me if the card would work with my system specs posted at the top, and a 550W psu. Thanks I really appreciate all the help, its hard learning these things when you know nothing about computers!

By the way I am looking to play ffxiv

Edited, Nov 28th 2010 7:46am by simbaseraph
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#24 Nov 28 2010 at 11:57 AM Rating: Good
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simbaseraph wrote:
Okay I am back almost two months later. Now that my college semester is almost over and I have time and money I have been looking into graphics cards again. My brother recently gave me a 550W psu with multiple 6/4/8 pin adapters, so I think most cards that fit will work with the computer. Anyways, i was sort of set on the 460gtx but a friend told me nvidia isnt as good as radeon. I was looking at the 6850 cards, ~200$, and was curious what you guys thought of them?

Also I was curious if someone could tell me if the card would work with my system specs posted at the top, and a 550W psu. Thanks I really appreciate all the help, its hard learning these things when you know nothing about computers!

By the way I am looking to play ffxiv

Edited, Nov 28th 2010 7:46am by simbaseraph

Your friend is an idiot. nVidia make great video cards.
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#25 Nov 29 2010 at 7:36 AM Rating: Good
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The problem isn't the card, it's how the drivers are woking with FFXIV. The general thought for most games is the nVidia cards perform better with all the eye candy on, but you can pay a higher price, have to deal with the extra heat and (depending on the model) more power draw. But when it comes to FF14 and/or FF11, last I saw, there were still more issues with the nVidia drivers than the ATI's. It's really sad too, because SE was in bed with nVidia for development of both games--yet at the game's release the flagship card that SE was recommending was running the game like **** for the majority of users.

Neither line is "perfect", but the nVidia drivers for the 400 series cards have had more issues. So in the case of the newer lines of cards for FF14, ATI has been a bit more reliable in general. You may not be able to get all the eye candy with max framerates with many of the ATI cards, but the framerates have generally been more consistent.

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#26 Nov 29 2010 at 11:38 PM Rating: Decent
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Actually Nvidia are a little behind in terms of quality with this batch of video cards (400 range vs 5000 range). With the 5000's typically performing slightly better than the equivalent Nvidia.

However, if you're just a casual gamer and not looking to build a super computer this probably won't mean much at all to you, as budget will limit your choices far more than which card is best.

As mentioned earlier, I would go for something in the 200 range of Nvidia, or the 4000 range for ATI, or pick up something second hand if you have any reliable sources. Some people sell on things like GTX 460's to upgrade to 470's etc.

The main problem I forsee with your system is it's very much retail OEM from the looks of it, throwing a monster of a graphics card in there would only be wasted with RAM and CPU bottlenecks down the line.

Regarding drivers, some prefer Nvidia, but there is no clear cut winner. I personally prefer ATI after having some hardware conflicts shortly after using Nvidia drivers, but I'm using an Nvidia card now and it's been pretty smooth running. Nvidia might be slightly more user friendly to update.
#27 Dec 02 2010 at 6:51 AM Rating: Decent
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double post

Edited, Dec 2nd 2010 7:56am by NoctisCaelum
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#28 Dec 02 2010 at 6:54 AM Rating: Decent
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Ive done a lot of research for the right video card and right price for this game. I bought a Evga 460 768mb. I can run it pretty well on med-high settings. If I could go back I would get a 1gb version instead of a 768mb though. Do not get a 9800 gtx for this game. It will barely run it. I know a couple of people that play on a 9800 and it lags like crazy for them. You might want to look into buying a new PC also. You processor is very weak. So just about any video card you can buy that will play FFXIV well, will be bottlenecked by your CPU. So if you are going to want to play this well you'll need to get a 3-6 core CPU with a $200+ video card. the New ATI 6850 or Nvidia 460 will run FFXIV with good FPS. but if you arent going to get a new CPU you should stick with lower end video cards. Such as the ATI 5770 or Nvidia 250. Both will run it on low setting and wont be bottlenecked too much my your CPU.
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#29 Dec 04 2010 at 2:42 AM Rating: Decent
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Doh. Above you say it will be bottlenecked by my cpu. I know that means it will limit how good the card is because it is a **** processor, but I dont necessarily need the best gameplay. I am just curious if I can get by with decent play/not too **** of graphics without renewing anything except my grpahics card, because I only have money for 1 for the time being, and am going crazy not being able to play this game that has been sitting on my desk for 3 months! lol
#30 Dec 04 2010 at 10:06 AM Rating: Good
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meh...just shoot for a deal on an ATI 4870 (better memory than the 4850, but that works too if budget is more important) or nvidia 260 to 285 card. If your BIOS has the options, look into overclocking your CPU and/or RAM just a hair. That E7300 should be able to get up to 3 GHz (300 FSB x 10) if you have decent airflow, or at least a bump up to 2.75/2.83 GHz depending on your options in the BIOS--som have even gotten them t 3.33GHz or higher with advanced cooling setups. I used a 4850 with an E8400 CPU in the beta, and it did fine at both the stock 3 GHz and 4GHz at the 720p resolution--obviously, I went with the 4GHz speed, those 4800's really scale well with the CPU.

Raist
#31 Jan 05 2011 at 12:46 PM Rating: Decent
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Okay I was finally able to upgrade my GPU, thank you all. I went with a geforce gtx 460 nvidia card. I know my cpu bottlnecks it, but i plan on upgrading other parts soon enough. I ran the benchmark for ffxiv and got ~3000 on low and a bit over 2000 on high.

I have posted in other forums, but these ones seem to give me the most help in responses so I'll repost here.

When i open up ffxiv, the update browser does not load anything. I have read that many people had similar problems, but could not figure out how to fix it. It stays at 0% (even after 5 hours) and the update screen is red(I think it should be blue). It shows that there is only about 1 or 0 local connections, while everything else(upload speed, download speed, remote connections remains at 0). I read somewhere some people saying to do something related to port forwarding, however, not only am I not sure exactly how to do that, but I am at UCSB where I am not the one with access to the router, and all students are under the same internet.

If anyone has any idea it would be greatly appreciated
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#32 Jan 05 2011 at 4:18 PM Rating: Good
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I think red is the boot loader and blue is the actual game. Since you are at a university they may be blocking torrent traffic. Do you know if bit torrent is blocked at you campus?
#33 Jan 05 2011 at 7:43 PM Rating: Decent
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yes it is blocked so i cant torrent it. Is there any way around this?
#34 Jan 05 2011 at 7:59 PM Rating: Decent
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wow how odd. So ya icouldnt torrent, have been trying for 2 days even overnight, but it slowly starte torrenting one of the files that was sitting on the download @0% for 2 days. its 60% done, and i decided to try lauching the ffxi booter for the 100th time and it actually completed it and now opened the blue screen. It stayed at 0% on this new screen though. 20 minutes later I closed and retryed and now its downloading at like 1mb/sec which i think is pretty fast. Im curious if it was a coincidense that the torrent and the uploader started to work at the same time. My guess is that the school was blocking it somehow, and now its not? Idk

Thanks for the help though, I'll keep this updated if more errors pursue. been 6 minutes and its 40% done :b
#35 Jan 05 2011 at 8:03 PM Rating: Decent
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Ugh I jynxed it 30 seconds after it started fluctating crazily and went from 1mb/s down to almost 1kb/s.... then up a bit but then back to 0..... IDK wtf im doing wrong or whats up with this. Does it save the files i already downloaded if i reboot it? cuz if so, maybe I can just keep doing what I was. I found it wierd too. Was sitting at ~40 local connections and 7 remote, then it dropped to 0 remots and like 5 local and 0% download.... fml
#36 Jan 06 2011 at 11:30 AM Rating: Good
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It is a torrent so you have the finished pieces saved on your hard drive all ready. It maybe that your university allows torrents at certain time or had to restart something which is why it worked for awhile.

There are ways to get around your ISP blocking torrents, but I am not the best person to ask
#37 Jan 06 2011 at 12:44 PM Rating: Decent
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Ya thats what i figured. It was really odd. I just kept resetting the download (Luckily for me, it remembers what you already downloaded and doesnt have to restart) until it eventually would start building up local connections, then download at a slow pace. 9/10 times, it would have 0 everything, so i would just keep restarting it, a little would download, then it would go to 0 again and stay there. I finally got it finished though and already am a lvl 12 Marauder :D Thanks for all the help though guys i really appreciate it.
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