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11/2 11am Can't loginFollow

#1 Nov 02 2015 at 12:16 PM Rating: Excellent
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Anyone else having issues?
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#2 Nov 02 2015 at 12:29 PM Rating: Excellent
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Yupper, cant login,,,,game just dropped me during zoning and cant log back in. Sigh
#3 Nov 02 2015 at 12:30 PM Rating: Good
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I cant log in either, cant even log into daybreaks website
#4 Nov 02 2015 at 12:50 PM Rating: Excellent
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I can log in to their forums, but not into the game. Interesting how Daybreak has managed to cause so many problems in so short a time. Smiley: lol

EDIT: Several people on the Daybreak forum are reporting problems across several games.

Edited, Nov 2nd 2015 1:58pm by KC13
#5 Nov 02 2015 at 12:57 PM Rating: Good
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More login issues. It would be nice if daybreak could at least hire 1 person for support for eq. Instead we are stuck with people like holly that are more interested in cats in a bag and making the game cute instead of making the game stable and playable.

The only reason they are not pulling the plug on eq is because as long as they don't have to hire anybody, they still make a profit. Also, nobody will actually quit or cancel their account due to constant downtime and bugs so they know they don't really need to keep the customer happy.
#6 Nov 03 2015 at 9:49 AM Rating: Excellent
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deadlaughb wrote:
The only reason they are not pulling the plug on eq is because as long as they don't have to hire anybody, they still make a profit. Also, nobody will actually quit or cancel their account due to constant downtime and bugs so they know they don't really need to keep the customer happy.


~I never thought I would quit EQ over performance or any issues, this over a ten year period... But recently DBG forced my hand and I quit..

Over 2 months of stability issues and petitions were initially answered but then nothing else happened..

This on AB where intermittent lag issues still persisted but now I no longer know the servers status ..Sadly my EQ journey is over.

Never say never..

If customer service reaches a certain low point, anyone may change their mind even the most patient..
#7 Nov 03 2015 at 2:02 PM Rating: Good
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I'm on Tunare, and have had NO stability/connection issues in the recent months.

How about just do a server transfer? Then you wouldn't have to quit. If you come to Tunare, I'd be happy to group with you, and get you situated.

Tat
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Michone, 115 Troll Shadowknight
Anaceup Mysleeves, 115 Erudite Mage, 2 x 300 Master Artisan
Snookims Whinslow, 112 Erudite Enchanter, 2 x 300 Master Artisan
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#8 Nov 03 2015 at 3:53 PM Rating: Excellent
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tatankaseventh wrote:
I'm on Tunare, and have had NO stability/connection issues in the recent months. How about just do a server transfer? Then you wouldn't have to quit. If you come to Tunare, I'd be happy to group with you, and get you situated. Tat


Thanks (Sincerely!) for that most meaningful offer. At this point I doubt I will return, but you never know how time changes things. Will check you if I do as I'm still subbed premium with ZAM-EQ and hope to remain so.

The week after was very depressing for me.. It's amazing the attachment I have developed for my cyber-pixel based EQ characters from playing them over the years.

Thanks Again Tat.

#9 Nov 03 2015 at 11:00 PM Rating: Excellent
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Some wonderings...

AB and Luclin are the two servers we've been hearing about these issues on on a regular basis (AB for some time now). Daybreak or EQ wide issues are a different story.

Two of the highest population ones (anecdotally) I believe?

Possibly running some of the oldest hardware in the fleet?

I get that it's harder for guilded folks, but if my main server was AB or Luclin I would transfer a character off and see before bailing on the game. So I agree with Tatankaseventh on that.


The irony would be if one of the newer low-pop servers (I'm looking at you Trakanon) is running on newish hardware. If that was the case I'd call "Trakanon has been merged into Tunare" or wherever and reassign AB or Luclin to the hardware. That's if it is hardware issues and they don't have the budget/will to buy new gear.

If it's overpopulation... offers some free transfers off. For AB... maybe it needs to be split as it was a multiple server merge?

Those are my two wonderings, as I can't think of anything else that differs for AB & Luclin vs. the rest of the regular live rules servers.

Edited, Nov 4th 2015 12:01am by snailish
#10 Nov 04 2015 at 12:41 AM Rating: Decent
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Well considering that one of the biggest issues the last 6 weeks has been the login server, I think that makes it eq wide.

I think many who say they never have a problem with login server or servers down or server resets just are not on very often or are full of crap and just db butt kissers. I had several people say they have been logged on 24/7 for the last 2 months which is complete bs since the servers have ALL been reset at least 3 times during that time frame and probably 2 or 3 more times that I don't recall.

Half my guild has quit playing the last 3 weeks on the emarr server because they are tired of getting booted from missions on server resets and very tired of spending hours trying to log in once or twice every week.

And based on the number of post on db, server and login issues are an almost daily occurrence for many folks.

I know the eq team is severely understaffed but if they don't get their **** together, then the end is very near. This is the 1st time where I have seen numerous people bail instead of just threatening to do so. And the new expansion telecast did nothing to make people think that there was much hope in turning things around. The team appeared to be a bunch of unprofessional drunks and Holly wasted a good chunk of time talking about worthless cats in a bag. wtf.
#12 Nov 04 2015 at 10:03 AM Rating: Excellent
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I can't safely say that AB still has a higher population relative to other servers but more like average now.

Going back a few years ago, when they introduced the Marketplace window we had a similar bout of lag at the time, which after a couple weeks was corrected. Back then, our general chat would have more people than now.. same for bazaar trader population. So I doubt it is directly correlated to player/user lag in AB's case..especially as since the launch of the last progression servers the population did temporarily drop even more..

Coincidentally my real life friend (the one who got me hooked on EQ) had moved his main and top characters from AB to Luclin (sometime around UF or maybe HOT expansion) to raid US-Eastern times with Inverse logic and he says that the population is still strong there- as recently as 10 days ago he still maintained this to me.

I believe that the problems are one of many things but short staff (as said by Deadlaughb above) in crucial areas of operations and incompetence in management has allowed this to fester for so long..Nearly 3 months of intermittent horrors on AB and Luclin's similar issues may have only now begun..I hope I am wrong re Luclin.

Free transfers to and from any regular server would have been nice. As having to pay for a transfer based on each character is also hard for one who has 30 or more characters, whereby 20 or so are loved and were played regularly while many of the others were still used as placeholders for starting camp fires in strategic spots.. So all of my crew of characters had a reliance on each other or at the least a role in my grander scheme.



#13 Nov 04 2015 at 2:08 PM Rating: Good
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deadlaughb wrote:
I think many who say they never have a problem with login server or servers down or server resets just are not on very often or are full of crap and just db **** kissers.


Well, if it's many people saying it, then it can't be EQ wide!

I'm no fanboy of DBG, and if you think you can call me a liar with zero evidence, then my opinion of you is zilch!

I play nearly every day, for an hour or so, in the evenings. And in the last 3 months (since my latest return to the game), I can think of one day that the login servers were down, and I couldn't log in. They came back up a couple hours later, and I got right in.

My personal theory is that this is related to certain geographical areas, or something with inter-connects between remote areas. Or perhaps it's time-of-day based. Many days I'll see posts about people not able to log in. I log in at 9 or 10 that night, and I get right in. And I see plenty of other people logged in as well. Admittedly, AB has had LOTS of issues. But in that case, it can't be as simple as new hardware needed at the server end, or they would have already addressed it.

Tat
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Tatanka Wolfdancer, 115 Wood Elf Druid, 9 x 300+ Master Artisan, 7 maxed trophies (dang research! :)
Michone, 115 Troll Shadowknight
Anaceup Mysleeves, 115 Erudite Mage, 2 x 300 Master Artisan
Snookims Whinslow, 112 Erudite Enchanter, 2 x 300 Master Artisan
<Inisfree>, Tunare (Seventh Hammer!)
#14 Nov 04 2015 at 2:32 PM Rating: Decent
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Well there you have it. You login at 9 or 10 at night when the issues have been resolved. If you played between 8-11 am pst, then you would see how unstable things are.

And when I use the word many, it is not to say that many people say they don't have a problem, it's that of the people who say they don't have a problem, many of those are either full of crap (those who sat they have been up 24/7 for weeks, which even db will tell you that is not possible when they did 3 server rests last week) or they don't play often. I should have included or play at the right time. It seems that only a few times have problems occurred at night.

And only part of the problem is probably hardware. The real problem is that the code is a bunch of spaghetti and the dev team is not big enough to both keep the game stable and try to come up with new content. But it is also because the dev team has no leadership or direction. When the game is unstable and buggy do you really need to keep nerfing things or give us cats in a bag? And if you really thing the game is stable because you log on at night, go read the blogs at db. It seems the issues are more than a local connection or server.
#15 Nov 04 2015 at 2:56 PM Rating: Decent
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Plus you can just go look at db twitter or facebook page to see that even db announced server issues and resets on 10/28, 10/29 and 11/2. Login servers were down almost 5 hours on 11/2.
#16 Nov 04 2015 at 5:15 PM Rating: Excellent
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tatankaseventh wrote:


My personal theory is that this is related to certain geographical areas, or something with inter-connects between remote areas. Or perhaps it's time-of-day based. Many days I'll see posts about people not able to log in. I log in at 9 or 10 that night, and I get right in. And I see plenty of other people logged in as well. Admittedly, AB has had LOTS of issues. But in that case, it can't be as simple as new hardware needed at the server end, or they would have already addressed it.

Tat


Time of day intrigues me...

So PST primetime for the login server, in general for AB? --is that what we are seeing consistent issues with?

[I'm one of those sporadic login people that has had no issues across various servers the past 2 months --but I don't play on AB and haven't tried to play my one character on Luclin]


Spaghetti code gets used a lot as an excuse, and for the game itself I can concede some logic in the argument. Not sure the login server should be all that complicated of a beast though?

If I was Daybreak I would offer free transfers off AB [for a limited time], especially if I can't figure out why it's having issues. Even if only 1-2 destination servers were offered (say Vox and Trakanon) but toss in an xp bonus to the server (like they did for FV and still to my knowledge are doing on Zek). The good public relations with the customers offsets any "costs" to that I would think.



Edited, Nov 4th 2015 6:17pm by snailish
#17 Nov 04 2015 at 6:14 PM Rating: Good
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deadlaughb wrote:
Well there you have it. You login at 9 or 10 at night when the issues have been resolved. If you played between 8-11 am pst, then you would see how unstable things are.


Or you could, like, you know, have a job. Like most people :)

There you have it!
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Tatanka Wolfdancer, 115 Wood Elf Druid, 9 x 300+ Master Artisan, 7 maxed trophies (dang research! :)
Michone, 115 Troll Shadowknight
Anaceup Mysleeves, 115 Erudite Mage, 2 x 300 Master Artisan
Snookims Whinslow, 112 Erudite Enchanter, 2 x 300 Master Artisan
<Inisfree>, Tunare (Seventh Hammer!)
#18 Nov 04 2015 at 6:46 PM Rating: Excellent
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deadlaughb wrote:
Well there you have it. You login at 9 or 10 at night when the issues have been resolved. If you played between 8-11 am pst, then you would see how unstable things are.


I think the point is that this makes it a small (perhaps very vocal) percentage who are affected, with most not. Most people log in after work in the evenings on weekdays. Most people aren't having login problems. I guess it's just a bit off putting for you to proclaim anyone saying they aren't having problems as being fanboys or whatever. For many of us (myself included) we simply have not experienced these problems.

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And when I use the word many, it is not to say that many people say they don't have a problem, it's that of the people who say they don't have a problem, many of those are either full of crap (those who sat they have been up 24/7 for weeks, which even db will tell you that is not possible when they did 3 server rests last week) or they don't play often. I should have included or play at the right time. It seems that only a few times have problems occurred at night.


Or, they aren't logging in at the times when problems are occurring, or into the same server where the problems are occurring, or not in the same geographical area where problems are occurring. I'm also a bit curious how you're dismissing folks saying that servers are staying up for long periods. This would seem to be a different issue than the login (or show that it's server based, and not the EQ wide login process). I rarely play more than 2 maybe 3 times a week. I have a trader up in between those logins. Over the last month or so, my trader has only not been logged in when I log in to play maybe twice. And I think both times they were announced downtimes for the server I'm on (cazic).

If the servers are actually crashing and booting people, traders would be being booted as well. So something else is going on. My money is on network connectivity. That's something that will cause an actively running character to boot out, but not affect offline traders (ie: The server itself isn't crashing, but the connection to your PC is failing). Um... Network issues would also affect connection to the login servers, so that gives us a solid lead on the point of failure.

Where are you geographically? Is this actually affecting people everywhere? Or just some regions? Is it a specific time period? It would be sorta silly to quit a game you've played for so long only to find out it's something going on with your own service provider in your area. I'm suggesting that before you rush off to blame Daybreak, maybe determine if it's actually a problem on their end. I recall many moons ago having horrible problems with crashing. Turned out it was a switch in my own service providers network that was causing the issue. I was able to trace it down (by running some network tools on my own server whenever I had LD issues), and passed that on to the provider, who fixed the problem. They were unaware of it, because it only occurred occasionally under certain loads, and applications that were not super latency sensitive (like email, web browsers, etc) would not necessarily be affected by it.

And even if it is something on Daybreaks end (which is certainly a strong possibility), then any information you can provide about the problems you're having would probably be useful. Certainly, insisting that anyone who isn't having the same problems you are is lying isn't terribly helpful and in fact is likely making it harder for them to figure out what's going on. You're muddying the waters, so to speak. Identifying who is and isn't having a problem is the starting point of finding a solution. Denying that anyone exists who isn't suffering the same problem only makes solving it harder.

Quote:
And only part of the problem is probably hardware. The real problem is that the code is a bunch of spaghetti and the dev team is not big enough to both keep the game stable and try to come up with new content. But it is also because the dev team has no leadership or direction. When the game is unstable and buggy do you really need to keep nerfing things or give us cats in a bag? And if you really thing the game is stable because you log on at night, go read the blogs at db. It seems the issues are more than a local connection or server.


Again. I think you're lashing out at things to blame, but not actually assessing the problem. All the servers run the same code all the time. If it was the code, it would be happening to all servers at all times, not just one or two servers only some of the time (and perhaps only to users in some areas). Work the problem. Don't lash out. Try providing information to Daybreak to help them track down the actual problem. Telling people they suck, and their code sucks, and their game sucks, isn't the best way to get them to help you.

And no. That's not fanboy speak. That's common sense when dealing with service personnel.
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#20 Nov 04 2015 at 7:29 PM Rating: Default
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All you need to do to see that there are server issues to look at db's facebook or twitter page. They have post themselves apologizing about server login issues. But because players who only play at night don't have issues, then they think it is OK. I love your attitude that because you don't have any issues during the 2-3 hours you play each NIGHT, that there are not issues. Or is it since it does not effect you, you could give a **** if the server is down during the day and that makes everything OK.


And speaking about off putting, I am tired of people telling me that nothing is wrong because they are not having the same issues.

And when the servers have been reset 3 times last week, there were no traders up. Clearly a server reset. Just because you log on at 8 pm and traders are up, does not mean there was not a server reset. By the time you log on, many traders have already logged back on.

If I am paying for a service, it should be available 24/7 except during scheduled maint. Not just during the prime time hours when most play.
#21 Nov 05 2015 at 12:00 AM Rating: Good
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Wow, you're thick.

His OWN trader was still up. As is mine, except for the bi-weekly patch. If you log out of your trader, and it's still logged in when you log in the next day, then the server hasn't been rebooted.

/donewithyou
/ignore
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Tatanka Wolfdancer, 115 Wood Elf Druid, 9 x 300+ Master Artisan, 7 maxed trophies (dang research! :)
Michone, 115 Troll Shadowknight
Anaceup Mysleeves, 115 Erudite Mage, 2 x 300 Master Artisan
Snookims Whinslow, 112 Erudite Enchanter, 2 x 300 Master Artisan
<Inisfree>, Tunare (Seventh Hammer!)
#22 Nov 05 2015 at 12:43 AM Rating: Decent
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Talk about thick. If you look at daybreaks site, they even state that all servers were coming down both last Thursday and Friday. They also posted apologies for the login server issues for 5 hours on Monday. But you go right ahead and keep saying it did not happen. You believe everything db says unless they actually admit to problems.

And obviously you did not even read the start of this thread. The 1st 5 blogs all had logging issues, but since you did not, then they are all thick too I guess.


Edited, Nov 6th 2015 7:11pm by snailish
#23 Nov 05 2015 at 3:38 AM Rating: Excellent
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Let's keep this on the plot (Some EQ players are having login issues, and would like to clarify others experiences to determine any common details) please:


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The forums are a dynamic and sometimes rowdy environment, and a certain degree of banter, teasing and heated discussion is expected and tolerated. Keep in mind that your post content is subject to the same rules and responsibilities that you would experience under any face to face conversation. Libel and slander laws are applicable, so post accordingly. We will generally not intervene in a thread until we receive complaints, it is deemed excessive and persistent by admin review, or a thread devolves to personal attacks or threats of violence. Racial, ethnic, gender, and other such slurs will also be removed. Administrators may lock, remove, or modify any post without notice, at their discretion.


this is from Zam forum rules sticky which is a long and interesting post for those interested in such things.

Possible common details discussed so far in this thread:
-some players having difficulty with logins
-Daybreak has had some server outages in the last 2 months (3-4 with official acknowledgement = some, not many)
-others are reporting no issues
-questions about time of day of the issues have arisen (evening players not having the problems?)
-AB and Luclin server stability issues differ from the login server issue(s)?
-geography and internet service provider-side issues have been mentioned, but not investigated
-high server population of AB and Luclin is probably not the issue as AB is (anecdotally) no longer that high
-age of hardware was questioned, but felt that this is an obvious thing Daybreak would have corrected already if it was the root cause
#24 Nov 05 2015 at 10:42 AM Rating: Good
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Hi Sanilish,

It is actually more than 3-4 with official acknowledgement in the last 2 months. I only mentioned the 3 last week since they were the most recent and in a 5 day period But . So it is more than some, not many.

But time of day is clearly a factor and it should not be.

I play on emarr but when I am having issues, it seems to be across all servers or in the case of the 5 hour login issues on Monday, it was across all daybreak games. And the 3 examples I posted all had daybreak even stating is was all servers on the reset and all games on the login.

As far as location goes, every time I have issues, so does my whole guild. And we are in vent so we can all communicate.
#25 Nov 05 2015 at 11:24 AM Rating: Excellent
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For the record, I could not get past the patch/login window and DBG EQ forums wouldn't function either.

Had nothing to with my server and everything to do with DBG in general.
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#26 Nov 05 2015 at 5:57 PM Rating: Excellent
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I've had login issues only once in the past month. And when I checked DBG's Twitter account, it was clear that they were aware of the problem happening on that particular day. I've been lucky since then, though. I'm usually on Vox, which has a low population.
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