tl;dr Check if you've done the Qinimi flag
Hey guys,
15 years late to the party. I've been doing this quest on Live and recently ran into the problem where Fezbin won't respond and will tell you that you need to help others. I've completed Quests 1-9 and have the reward, so something was wrong.
According to dev post on https://forums.daybreakgames.com/eq/index.php?threads/breakdown-in-communication-10-broken.258949/ there was an issue with the Qinimi flag. I went to hail Taminoa and sure enough he acted like I hadn't seen Qinimi before, but told me all of my other cities were complete.
I started to try Quest#1 again but nobody was liking my hails. On a whim I decided to try the Stone of Entry trial again, as I still had the key. When I completed the trial, I gave the Stone to the dude we just saved and he said I don't need this, but he DID give me the Writ of the Magi. I took this back to Taminoa and he accepted it. I took the new writ back to the Councilman in Qinimi and I was able to do the mini-raid event again. I took the bloody robes back to Taminoa and he accepted it and gave me the reward again (which I had already received).
I then went up to hail Fezbin and he initially said I still had work to do, but then i Said 'I have completed my task.' and then I got the quest reward for #10! So something was bugged when I did it the first time around.