You say, 'Hail, Kagazz'
Kagazz says, 'Ale you say? No ale here friend, I am a blacksmith. You'll have to speak loud and clearly by the way, I don't hear so well since the [incident]. Show me your slate if you're looking for work.'
You say, 'incident'
Kagazz says, 'I was quite a homely yet sensitive lad, bad combination. As I was growing up I was teased mercilessly. In an effort to block out the ridicule I habitually placed my fingers far into my ears. My claws must have done some kind of permanent damage.'