Large Muddy Sandals  

 

 
 Response (GM Masdeh) 	11/29/2006 05:20 PM  
Greetings ! 
 
This is GM Masdeh following up with your issue related to Large Muddy Sandal spawn issue. I know that the link provided to you by the previous GM was the general thread about the discussion related to bug part of the epic. Please note that as this is a server wide issue, our Development Team is working on it in order to resolve it. I am sorry to say but there is no eta when it will be resolved. As far as the reimbursement of item is considered, please note that as per policy we can't reimburse you any item which you have not looted or possessed in past. For more information regarding our reimbursement policy please go through our Reimbursement Policy at www.eqplayers.com. The direct link to reimbursement policy is http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=16215. 
 
Please keep an eye on our official forums at www.eqplayers.com for updates regarding the issue. I sincerely apologize for the inconvenience caused to you. 
 
Thank you for your patience and understanding. If you encounter any further in-game issues or questions please feel free to contact us. 
 
Good Luck and Safe Travels in the world of Norrath. 
  
 Customer  	11/29/2006 05:08 PM 
So i read the item you linked and its a lot of people having the same issue i am ... but nothing about resolution or fixing it.  i mean come on i just wanna do my damn quest ... how is this so difficult ... i mean honestly its YOUR companies FAULT so why inconvenience the customer.  why not just hand me the ground spawn.  i know you don't advance players but holding them back from advancing themselves is stupid.  do you realize how much of my time and yours you have wasted on this.  please just put the item in my inventory so i can move on, or better yet FIX YOUR MISTAKE. 
 
and please if you want me to read something else please make sure it has a pertainant answer to my question .... not 10 other people telling me the having the same stupid issue i am 
  
 Response (GM Nusdar) 	11/29/2006 04:49 PM  
Hello again ! 
 
Thank you for replying the ticket. Please visit the following link of the forums where you will found the discussion about the issue. 
 
http://eqforums.station.sony.com/eq/board/message?board.id=DevCorner&message.id=13530&query.id=82247#M13530 
 
Please note that you may also search so many other threads by putting the words 'Large Muddy Sandals' in the search box in eqforums main page. This will show you all the link related with the topic 'Large Muddy Sandals'. Please visit our forums at http://eqforums.station.sony.com. 
 
We appreciate your patience.  If you have any further questions or concerns, or if this did not resolve your issue, please write back and we will do our best to assist you further. 
  
 Customer  	11/29/2006 04:26 PM  
PLEASE *****READ***** 
 
 
if you want me to follow a thread regarding this SPECIFIC issue link me to a real forum thread and not the main page 
  
 Response (GM Mapan) 	11/29/2006 04:18 PM  
Greetings  
 
Thank you for contacting Sony Online Entertainment , this is GM Mapan. I understand Large Muddy Sandals are not spawning. I would like to let you know that we are aware from this issue and our development team is working on it. It might take some time to be fixed. I hope that the issue will be fixed in the next patch.  there is no ETA for this.  For any updates please visit forums at http://eqforums.station.sony.com as well as  official website www.eqplayers.com. 
 
I regret the inconvenience caused and appreciate your patience.  If you encounter any further in-game issues or questions please feel free to contact us.  Good Luck and Safe Travels in the world of Norrath. 
  
 Customer  	11/29/2006 04:14 PM  
please quit blowing me off ... HOW LONG have you know about this and when will it be fixed 
 
PLEASE DON'T GIVE ME ANOTHER COOKIE CUTTER ANSWER TAKE A MINUTE AND WRITE ME A REAL RESPONSE 
 
if you want me to follow a thread regarding this SPECIFIC issue link me to a real forum thread and not the main page 
  
 Response (GM Raubic) 	11/29/2006 04:06 PM  
Greetings ! 
 
Thank you for contacting Sony Online Entertainment. This is GM Raubic following up of your issue. I investigated the issue again on your request and found that it is a known issue and our 'Development Teams' is working on this issue. We hope this issue will be resolved as  quickly as possible. We have no ETA for the same, please stay tuned to our official website for any upcoming changes at http://eqplayers.station.sony.com/index.vm 
 
I am once again sorry for the inconvenience caused to you. If you encounter any further in-game issues or questions please feel free to contact us again. May the light always guide your path! Thank you and good luck to you. 
 
Regards, 
Game Master Raubic 
In-Game CSR – EverQuest 
Sony Online Entertainment. 
  
 Customer  	11/29/2006 03:46 PM  
once again this does not help me ... how hard is it to re-add a ground spawn.  if this cant be done ... why not but a temporary bypass in place than making EVERY enchanter wait on this item that is needed as one of the initial items in beginning our epic?  also please verify how long you all  have know about this issue (the date it was first reported) and when it will be corrected (an accurate ETA please).  again this is unacceptable, if you can not place the item in pack the simplest resolution(and best in terms of customer services i mean after all i am not asking you to hand me my epic i'm asking you all to give me a ground spawn that you yourselves confirm as broken) then why not make the NPC carry along as though the item had been turned in by everyone until the ground spawn works correctly? 
  
 Response (GM Zyryth) 	11/29/2006 03:21 PM  
Greetings , this is GM Zyryth here. 
 
As a policy we do not advance people in quests. While we will return items that you have lost, and reset you back before a step if something goes wrong, we do not advance players in quests. The issue has been verified by testing and has been sent on to Development to fix. I am very sorry that this has caused you a delay in your quest, but it is being worked on. 
 
If this issue was resolved there is no need to respond. If you still need assistance, please feel free to let us know. 
Thank you, and Safe Travels! 
Senior GM Zyryth 
Sony Online Entertainment 
  
 Customer  	11/29/2006 03:10 PM  
yes i still need addition assistance ... if the item 'Large Muddy Sandals' is confirmed as not dropping anymore please place one in my inventory so that i my proceed with the quest.  the updates section provides no direct answer as to a time and resolution for this event.  placing the item in my inventory is an acceptable solution, so as not to punish me by holding me back for a quest that is active but no longer working. 
  
 Response (GM Veido) 	11/29/2006 02:53 PM  
Greetings , 
 
This is Game Master Veido. Thank you for contacting EverQuest In-Game Customer Support. 
 
I am sorry to hear that item 'Large Muddy Sandals' for Enchanter Epic 1.0 is not dropping anymore. Please note that it is a known issue and our development team is working on it, soon it will be resolved. I sincerely apologize for the inconvenience caused to you. Meanwhile, I will suggest that please keep an eye on the updates by accessing our website: http://eqplayers.station.sony.com/. 
 
If you still need assistance, please feel free to let us know. 
 
Regards, 
Game Master Veido 
In-Game CSR –EverQuest 
Sony Online Entertainment 
  
 Customer  	11/29/2006 02:10 PM  
the Large Muddy Sandals for the enchanter 1.0  epic are not spawning properly ... i can not proceed with my epic with out them. please help me 
 
Zone/Planet/Area 
  	Oggok